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Help Centre
Got questions? We've got answers. If you don't find what you're looking for below, try searching our FAQs.
Top Questions
- How do I open a Tangerine GIC Account?
- How to add a new bill payee and how to pay a bill?
- How do I set up monthly payments to my Tangerine Credit Card?
- Where can I find more information about Canada Revenue Agency (CRA) Direct Deposit?
- Where can I go if I have tax-related questions?
- What is 2-Step Authentication and how does it work?
- How do I get a void cheque?
- How do I set up my payroll direct deposits or pre-authorized payments to my Tangerine Chequing Account?
- What is Tangerine’s Hold Policy?
- What are your rates?
Manage your money easily
Our resources and interactive tools are designed to help you make the most of your money so that you can focus on the moments that matter.
The Juice
Explore our blog for the latest and greatest in all things money
Tools & Calculators
Managing your money is a breeze with our handy toolkit full of ways to stay on track. Give ‘em a try!
Interactive Demos
Quickly find answers to your top questions – check out our handy step-by-step demos.
Security Centre
Your security matters. Discover how to report fraud, expert tips and 24/7 security features for peace of mind.
Tax Support Centre
Find answers to questions about tax receipts and other Account inquiries.
Seniors Centre – Banking with confidence
We recognize and appreciate the meaningful contributions that seniors make in our communities.
Recently, there have been many changes in the way our world operates, and we’ve had to learn new skills - from finding new ways to buy the food and supplies we need, to finding new ways to bank.
We’re committed to supporting senior citizens and the people who love and care for them, and this commitment includes following the principles of the Code of Conduct for Delivery of Banking Services to Seniors. You can read the details of our commitment to seniors here.
Worried you may have been scammed or have a security issue?
If you think your security has been compromised, or you’d like to report fraud, call us at 1-888-826-4374.
Worried about a potentially suspicious email or text claiming to be from Tangerine? Report it to phishing@tangerine.ca.
Your safety is very important to us. Learn more about how to keep your banking information safe at our Security Centre.
We're here when you need us
Ask our Chatbot
Our Chatbot’s is pretty smart and has a ton of general information. You can also log in to ask for specific answers about your banking.
Contact us
We’ve got plenty of ways to help you find the right information.
File a complaint
We’re dedicated to providing you with award-winning Client services. Here are some ways you can raise a concern.
Share your feedback
We’re always interested in hearing what you have to say. Drop us a line today.
±For more information about Powers of Attorney and joint deposit accounts, you can also review information from the Federal/Provincial/Territorial Ministers Responsible for Seniors, which is available on the Government of Canada webpage.