Awards and Recognition

Creating a simple and convenient everyday banking experience for our Clients is at the core of everything we do. We're very pleased to earn recognition confirming that we’re making a difference in our Clients' lives.

Thank you times ten —Highest in customer satisfaction

Tangerine has earned the highest ranking in customer satisfaction among the midsize retail banks, for the tenth consecutive year. The 2021 J D Power Canada Retail Banking Satisfaction Studyfootnote asterisk ranked Tangerine top for overall customer satisfaction in the Midsize Bank Segment, plus #1 in trust with Retail Banking, and best in the following standout categories: Product and Fees, Communication, Convenience, New Account Opening and Channel Activity.

Tangerine’s Money-Back Credit Card is #1

Tangerine’s Money-Back Credit Card ranked highest in the J D Power 2019 Credit Card Satisfaction Studyfootnote double asterisk. Tangerine ranked highest overall and specifically scored highest in the following study factors: Rewards, Communication and Credit Card Terms.

The Ipsos® Financial Service Excellence Awards

The Ipsos 2020 Financial Service Excellence Awardsfootnote triple asterisk is an annual program that recognizes Canadian financial institutions for excellence in customer experience. Results are based on ongoing quarterly Customer Service Index C S I survey results in 11 different categories. Tangerine was proud to receive three awards in the 2020 Financial Service Excellence Awards among all financial institutions, including awards in the following categories:

  • Recommend to Friends or Family (sole winner)

  • Value for Money

  • Mobile Banking Excellence

Tangerine named one of Greater Toronto's Top Employers for 2019

Tangerine was named one of Greater Toronto’s Top Employers for the third year in a row. The annual ranking identifies the best companies to work for in the Greater Toronto Area by assessing an organization’s overall work environment and other factors, including total compensation and rewards, skills development, employee recognition and community involvement.

Product of the Year

Following a nationwide consumer vote, the Tangerine Money-Back Credit Card was voted a winner in the 2016 Product of the Year Canada™ awards program in the "Financial Services" category. This innovative Credit Card is designed to help Canadians save even when they’re spending on everyday purchases by offering 2% Money-Back Rewards on purchases in up to three chosen categories and 0.5% Money-Back Rewards on all other purchases, with no annual fee.footnote quadruple asterisk

footnote asteriskFor J D Power 2021 award information, visit jdpower.com/awards.

footnote double asteriskFor J D Power 2019 award information, visit jdpower.com/awards.

footnote triple asteriskIpsos 2020 Financial Service Excellence Awards are based on ongoing quarterly Customer Service Index (C S I) survey results. Sample size for the total 2020 C S I program year ended with the September 2020 survey wave was 48,284 completed surveys yielding 73,601 financial institution ratings nationally.

footnote quadruple asteriskProduct of the Year is a trademark of Product of the Year Canada.