We believe that all Canadians deserve access to financial services, and we’re committed to providing accessible services that meet the needs of our Clients. We strive to continually eliminate barriers and improve our offering to Clients, employees and the public in order to deliver equally empowering experiences to all, regardless of their accessibility needs.
We’re working to enhance our website design so that it’s accessible to the widest possible audience, providing equal access to information, navigation and functionality. We’re actively working towards achieving a fully accessible website that will conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 and is usable with assistive technology.
Services we offer to accommodate the needs of our Clients include:
Our secure online chat channel provides a communication option for Clients who are deaf, deafened, hard of hearing, or who have speech disabilities.
We accept Third-Party Relay calls through our main phone line –
Phone (for accessibility inquiries only)
9:00 am – 9:00 pm ET, 7 days a week
Service in English and French
8:00 am – 8:00 pm ET on weekdays
9:00 am – 5:00 pm ET on weekends
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We Welcome Your Feedback on Accessibility
We’re always looking for ways we can improve our Client experience. If you have feedback to share with us, please feel free to contact us by phone.