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Accessibility
Read about our commitment to ensuring we provide inclusive, barrier-free banking for all Canadians, regardless of their abilities.
Accessibility Commitment Statement
We’re committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equitable opportunity. We are committed to meeting the needs of people with disabilities and will do so by consistently striving to prevent and remove barriers to accessibility and meeting accessibility requirements. Accessibility is a journey, and at Tangerine, we’re always working to improve the accessibility of our products and services. We invite you to learn about our Accessibility plans, policies and processes:
- Tangerine Accessible Canada Act Accessibility Plan outlines how Tangerine is meeting our responsibility to identify, prevent, and remove barriers for people with disabilities in Canada.
- Tangerine Accessible Feedback Process outlines how employees, Clients and members of the public can submit accessibility feedback.
- Tangerine’s Accessibility Policy describes our commitment to ensuring that our Clients have access to banking services and accommodations.
- Tangerine’s Accessibility for Ontarians with Disabilities Act (AODA) Accessibility Plan outlines the steps Tangerine is taking to identify, prevent and remove barriers to accessibility and meet the requirements of the AODA.
- Tangerine 2024 Progress Report
- Tangerine 2025 Progress Report
Website Accessibility
We’re working to enhance our website design so that it’s accessible to the widest possible audience, providing equal access to information, navigation and functionality. We’re actively working towards achieving an accessible website that will conform to the World Wide Web Consortium Web Content Accessibility Guidelines (W C A GWCAG) 2.0 and is usable with assistive technology.
Accessibility Services
In order to accommodate the needs of our Clients, these are the services we offer and continually strive to enhance:
- Product Accessibility - New Tangerine World Mastercard® and Money-Back Credit Cards now include an easy-to-use Braille feature to help identify and orient your Card. Existing Cardholders can simply request a new Credit Card with added Braille by calling our dedicated phone line below.
- Large print and accessible electronic format documentation (PDF) – These are available to Clients upon request by calling our dedicated phone line below.
- Chip & Signature Credit Cards – Instead of the standard Chip & PIN Cards, these are available to Clients upon request by calling our dedicated phone line below. Please note: Chip & Signature is currently offered on Credit Cards only.
- Online Message – This provides a communication option for our Clients who are Deaf, deafened, hard of hearing or who have speech disabilities.
- Message Relay Calls – Message relay services (MRS) enable people with hearing or speech impairments to make and receive phone calls by text through the help of a relay operator. (Further information from the CRTC about MRS is available here.) We accept Relay calls through our dedicated phone line below.
Clients who have Power of Attorney assigned to a third party can make the necessary arrangements with us in order to accommodate banking requests handled through the individual holding Power of Attorney.
Contact Info
Phone
(for accessibility inquiries only)
9:00 am – 9:00 pm ET, 7 days a week
Service in English
Chat with our bot
Our Chatbot’s pretty smart and has a ton of general information. You can also log in to ask for specific answers about your banking.
Online Message
You can send us a message 24/7. We’ll respond as quickly as possible, which may take up to 3 to 5 business days.