Accessibility Commitment Statement
We believe that all Canadians deserve access to financial services, and we’re committed to providing accessible services that meet the needs of our Clients. We strive to continually eliminate barriers and improve our offering to Clients, employees and the public in order to deliver equally empowering experiences to all, regardless of their accessibility needs.
Website Accessibility
We’re working to enhance our website design so that it’s accessible to the widest possible audience, providing equal access to information, navigation and functionality. We’re actively working towards achieving a fully accessible website that will conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 and is usable with assistive technology.
Accessibility Services
In order to accommodate the needs of our Clients, these are the services we offer and continually strive to enhance:
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Large print and accessible electronic format documentation (PDF) – These are available to Clients upon request by calling our dedicated phone line: 1-888-728-2603.
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Chip & Signature Credit Cards – Instead of the standard Chip & PIN Cards, these are available to Clients upon request by calling our main phone line: 1-888-826-4374. Please note: Chip & Signature is currently offered on Credit Cards only.
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Secure Online Chat Channel – This provides a communication option for our Clients who are deaf, deafened, hard of hearing or who have speech disabilities.
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Third-Party Relay Calls – We continue to accept these through our main phone line: 1-888-826-4374.
Contact Info
Phone (for accessibility inquiries only)
9:00 am – 9:00 pm ET, 7 days a week
Service in English and French 1-888-728-2603
Online Chat
8:00 am – 8:00 pm ET on weekdays
9:00 am – 5:00 pm ET on weekends
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We Welcome Your Feedback on Accessibility
We’re always looking for ways we can improve our Client experience. If you have feedback to share with us, please feel free to contact us by phone.
