We're Here for You

By Phone

Give us a call 24 hours a day, 7 days a week at
1-888-826-4374.

By Mail

3389 Steeles Avenue East
Toronto, Ontario, M2H 0A1

Chat with Us

A new quick way to get more information or answers to your questions.

Ask our Chatbot

FAQs

Have tax-related questions? Check out our Tax Support Centre

If you've got questions, we've got answers.
visit our FAQ's

By Online Chat Session
Saving & Chequing

Weekdays 8am - 8pm ET
Weekends 9am - 5pm ET

Investing

Weekdays 8am - 8pm ET

Get the conversation started. Chat with us.

Sorry! We'd love to chat, but our Associates are all chatting away with other Clients right now. Please try again in a few minutes.

Log in to start chatting with us. Or visit our FAQs if you need an answer that might be covered there.

In Online Communities
Face-to-Face

We'd love to have you drop by one of our Tangerine Locations

FAQs

Have tax-related questions? Check out our Tax Support Centre

If you've got questions, we've got answers.
visit our FAQ's

By Mail

3389 Steeles Avenue East
Toronto, Ontario, M2H 0A1

Accessibility

Accessibility Commitment Statement

We believe that all Canadians deserve access to financial services, and we’re committed to providing accessible services that meet the needs of our Clients. We strive to continually eliminate barriers and improve our offering to Clients, employees and the public in order to deliver equally empowering experiences to all, regardless of their accessibility needs.

Website Accessibility

We’re working to enhance our website design so that it’s accessible to the widest possible audience, providing equal access to information, navigation and functionality. We’re actively working towards achieving a fully accessible website that will conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 and is usable with assistive technology.

Accessibility Services

    In order to accommodate the needs of our Clients, these are the services we offer and continually strive to enhance:

  • Large print and accessible electronic format documentation (PDF) – These are available to Clients upon request by calling our dedicated phone line: 1-888-728-2603.

  • Chip & Signature Credit Cards – Instead of the standard Chip & PIN Cards, these are available to Clients upon request by calling our main phone line: 1-888-826-4374. Please note: Chip & Signature is currently offered on Credit Cards only.

  • Secure Online Chat Channel – This provides a communication option for our Clients who are deaf, deafened, hard of hearing or who have speech disabilities.

  • Third-Party Relay Calls – We continue to accept these through our main phone line: 1-888-826-4374.

Contact Info

Phone (for accessibility inquiries only)

9:00 am – 9:00 pm ET, 7 days a week

Service in English and French 1-888-728-2603

Online Chat

8:00 am – 8:00 pm ET on weekdays

9:00 am – 5:00 pm ET on weekends


We Welcome Your Feedback on Accessibility

We’re always looking for ways we can improve our Client experience. If you have feedback to share with us, please feel free to contact us by phone.