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Contact Us

We’re here when you need us.

Contact Us

Faster than a phone call

We get that your time is valuable, and we want you to have answers to your questions as quickly as possible. Here are some at-your-fingertips ways to get info:

 

FAQs

Get answers to top questions, like what to do if you forgot your PIN. Or how often you’ll receive a statement. A wealth of info.

 

Chat with our bot

Our Chatbot’s pretty smart and has a ton of general information. You can also log in to ask for specific answers about your banking.

 

Let us know how we're doing

We’re always interested in hearing what you have to say.

 

Phone

To experience our award-winning Client service, call us toll free.

Everyday banking

Estimated call wait times: 

Contact Tangerine 24 hours a day, 7 days a week at 1‑888‑826‑4374

Calling us from outside Canada? Call collect at 416‑758‑3139

Mortgage

Estimated call wait times: 

Monday to Friday, 8:00 am to 8:00 pm ET. We’re closed on holidays.

Service in English and French 1-888-826-4374

Investment Funds

Estimated call wait times: 

Monday to Friday, 8:00 am to 8:00 pm ET.

Family Day, Monday, February 19th, 8:00 am to 8:00 pm ET.

We’re closed on holidays.

Service in English and French 1-877-464-5678

Business

Estimated call wait times: 

Monday to Friday, 8:00 am to 8:00 pm ET. We’re closed on holidays.

Service in English and French 1-888-826-4374

Free ABM access

Free access to 3,500+ Scotiabank ABMs nationwide and 44,000 ABMs worldwide through Scotiabank’s Global ATM Alliance.2

ABM Locator
Security

Worried you may have been scammed or have a security issue?

If you think your security has been compromised, or you’d like to report fraud, call us at 1-888-826-4374.

Worried about a potentially suspicious email or text claiming to be from Tangerine? Report it to phishing@tangerine.ca.

Your safety is very important to us. Learn more about how to keep your banking information safe at our Security Centre.

By mail

Tangerine

3389 Steeles Avenue East

Toronto, Ontario

M2H 0A1

Institution #614

Transit #00152

In online communities

We love to chat and connect through social media. Check out what we’re up to or just drop by to say hi!

Having an issue? Your experience is our priority. Tweet us at @TangerineHelps

File a complaint

We are committed to providing you with top-notch service and we take your concerns seriously. If you’re unhappy with anything and would like to log a complaint, please reach out to us here.