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Hold Policy FAQs

Hold Policy FAQs

 

How long will you hold my money?
Generally, we hold deposits for up to 5 business days while we verify the transaction. Deposits from outside of Canada can be held for up to 30 days.

Why does Tangerine hold my funds?
A hold allows us to confirm that the deposit is legitimate and that the funds are available from the other financial institution.

How much of my deposit can I withdraw right away?
The portion of a deposit that’s available for withdrawal immediately depends on your banking relationship and credit history with us. Since this can change periodically, the amount we can make accessible may also change.
Note: In the event that the deposit is rejected, we may reverse the transaction in your Account – even if the adjustment creates a negative balance.

What types of deposits don’t get held?
Typically, direct deposits (such as payroll direct deposits), Interac e-Transfer® transactions and some mailed-in Federal Government cheques are not subject to a hold.

What types of deposits do you hold?
Deposits made by cheque, certified cheque, bank draft, money order or other instruments are placed on hold.

How do I know if my deposit is on hold?
Just log in and go to the ’Transactions‘ page near the top of your screen or device. There you’ll see any deposits on hold and when the money is expected to be accessible.

More about our Hold Policy is available in our Account Terms.