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Help Centre

Got questions? We've got answers. If you don't find what you're looking for below, try searching our FAQs.

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Urgent Questions

I forgot my banking PIN. What should I do?

There’s been some suspicious activity in my Account(s). What should I do?

My Card is lost or stolen. What should I do?

Top Questions

Seniors Centre – Banking With Confidence

We recognize and appreciate the meaningful contributions that seniors make in our communities.

Recently, there have been many changes in the way our world operates, and we’ve had to learn new skills - from finding new ways to buy the food and supplies we need, to finding new ways to bank.

We’re committed to supporting senior citizens and the people who love and care for them, and this commitment includes following the principles of the Code of Conduct for Delivery of Banking Services to SeniorsYou can read the details of our commitment to seniors here.

Here are some resources our Clients can use to bank safely and securely:

Contact us

We’re here when you need us. Connect with us.

File a complaint

We are committed to providing you with top-notch service and we take your concerns seriously. If you’re unhappy with anything and would like to log a complaint, please reach out to us.