Tangerine Subscription Agreement

1. Overview

The Subscription Agreement (“Agreement”) covers the terms and conditions associated with the “Essential”, “Premium” and “Prestige” Packages (each a “Package” or “Subscription”) and will apply in addition to the terms and conditions of your existing Chequing Account (Account Terms | Tangerine). Throughout this Agreement, the terms “Package” and “Subscription” refer to the same product and may be used interchangeably. Please read the Agreement carefully as it constitutes a legally binding agreement between you (“you”, “your”, “Account holder”, “Tangerine Client”, or “Client”) and Tangerine Bank (“Tangerine”, “Bank”, “we”, “our” or “us”).

2. Package Terms

a. Package Availability: Subscription to the Package(s) (Essential Package, Premium Package, or Prestige Package) is available on an optional basis to existing Tangerine Clients who: (1) have a Tangerine Chequing Account; (2) receive a communication about the Subscription or Package directly from Tangerine; and (3) activate or subscribe to the Package (as described in Section 2c).

b. Eligible Client: A Tangerine Client is considered an “Eligible Client” if they meet the following conditions:

i. Client receives email communication about the Packages directly from Tangerine in their name; and

ii. Client’s name appears as a sole accountholder on a Chequing Account from Tangerine or a primary account holder of a joint Chequing Account from Tangerine to which the “Package Fee” or “Subscription Fee” is charged (as further described and defined in Section 3a as Main Account).

iii. Accountholder(s) of the Main Account (defined below) are the Package holder(s) (“Package Holder” or “Subscriber"). If the Main Account is a Joint Account, then only one of the “Package Holders” is the Eligible Client whose name appears first on account statement of the Main Account. 

c. Package Activation or Subscription: To activate or subscribe to a Package, Eligible Client must consent to and accept this Agreement by clicking the “Opt In” or “Subscribe” button on the desired Package in the communication received directly from Tangerine within the date and time set out in that communication. The Eligible Client will not be able to activate or subscribe to a Package outside of the prescribed time and date set out in that communication. If the Eligible Client successfully activates or subscribes to a Package, the “Package Start Date” will be the next calendar day after the day that Eligible Client successfully activates or subscribes. At all times, there will be only one active Package available for each Eligible Client.

d. Client-Initiated Package Switch: Clients can switch to another Package at any time by logging into their Tangerine Mobile App or Website. The requested Package, along with all the applicable benefits, will be activated on the 1^st day of the next month that falls immediately after the request to switch was made. The monthly Package Fee for the month during which the request to switch was made will be charged on the 1^st day of next month. For example, if a Client with Essential Package makes a request to change to Prestige Package on November 20, 2026, the Essential Package will remain active until November 30, 2026, and the Prestige Package will be activated on December 1, 2026. The Package Fee for Essential will be charged on December 1, 2026, for month of November and Package Fee for Prestige will be charged on January 1, 2027, for month of December. In cases where clients submit multiple Package switch requests in a calendar month, only the last submitted request in the same month will be processed.

e. Package Benefits: The “Subscription or Package Benefits” for an “Eligible Client” (as defined in Section 2) are listed below for each Package and will be applicable from the Package Start Date.

i. All the applicable Package Benefits are only available across the Eligible Client’s accounts where they are a sole account holder, a borrower, or a primary account holder on a joint account where the Eligible Client is the person whose name appears first on an account statement (“Primary Account Holder”). 

ii. Package Benefits are available to Eligible Client who activate any of the Packages. 

iii. Package Benefits cannot be combined with any other discounts, offers, or promotions except as otherwise permitted by Tangerine.

 

3. Package Fees and Terms

a. Billing Cycle: Package Fee of $6.99 for Essential Package, $14.99 for Premium Package and $24.99 for Prestige Package (“Package Fee” or “Subscription Fee”) will be charged monthly to the Chequing Account, as selected by the Client as the method of payment (“Main Account”), on the 1^st day of the next calendar month. 

i. Clients who receive an invitation to subscribe to the Package in November 2026 for the first time must subscribe before 11:59 EST on December 31, 2026. Clients who successfully subscribe to a Package will be charged their first Package Fee on February 1, 2027 for the month of January 2027 (if applicable).

ii. Clients already enrolled in a Package will be charged the monthly Package Fee according to their regular billing cycle. 

b. Method of Payment: Package Fees can only be paid through the Tangerine Chequing Account where the Eligible Client is the sole Account Holder or the Primary Account Holder in case of a Joint Account. If the Eligible Client has more than one Tangerine Chequing Account where they are the sole or Primary Account Holder, the Eligible Client will need to choose one Chequing Account to be the Main Account for monthly billing of the Package Fee at the time of activation. Clients will not be able to change their Main Account after activation. If the Main Account is closed, the Package will also be cancelled effective as of the date the Main Account is closed. From that date onward, any Package benefits associated with the closed Main Account will no longer apply.

c. Insufficient Funds in Account: If the Package Fee cannot be deducted from the Main Account due to insufficient funds, the following scenarios apply:

i. Clients with Overdraft Protection on the Account: Overdraft Protection Fee and interest charges may apply when your Main Account becomes overdrawn as a result of the Package Fee being charged, pursuant to the terms and conditions of the Overdraft Protection Plan.

ii. Clients without Overdraft Protection: If a Client does not have sufficient funds to pay the Package Fee charged on the 1^st day of the month, a second attempt will be made on 7^th day of the month to deduct the Package Fee failing which Tangerine will cancel the Package on the next calendar day (refer to Section 4). After the cancellation, Package Benefits will remain available until the end of the month. If the Main Account does not have Overdraft Protection, the Main Account will not be forced into a negative balance to pay the Package Fee or be charged with NSF fee.

iii. Right of Setoff: Tangerine may debit any other accounts that Eligible Client has with Tangerine for the amount of any payment Client is required to make to Tangerine, or for any other amount owed to Tangerine, under this Agreement and credit the amount to the outstanding debt. Tangerine’s exercise of its right of setoff will not reinstate (or re-activate) the Package that had already been canceled.

d. Eligibility-Based Package Fee Waiver: Client will not be charged Subscription Fee or Package Fee in a given month (“Fee Waiver”) if eligibility conditions are met for each Package as defined below. 

e. Essential Package: Monthly Package Fee will be waived if the Eligible Client’s eligible automated and recurring payroll direct deposits are received in their Chequing Account for which they are a Primary Account Holder and the following conditions are met:

i. Minimum eligible payroll direct deposits of $200 must be received in the full amount for each calendar month to qualify; partial payroll direct deposits will not be considered eligible. Proof of payroll may be required in the event of a dispute;

ii. Eligible payroll direct deposit must be received in the Eligible Client’s eligible Chequing Account by 11:59PM EST on the last calendar day of the month; and

iii. Only deposits categorized under the Payments Canada code as payroll listed in Appendix A qualify for the Fee Waiver, including Pension, Employment Insurance, Old Age Security, Canada Pension Package, Workers Compensation, Parental Assistance and Income Security Benefit. Please note deposits under CPA Code 450 - Miscellaneous’ will not qualify for the Fee Waiver.

iv. If the above eligibility conditions are not met in a given month, Package Fee will be charged. For example, if payroll deposits are not received in June 2026, the Package Fee for June 2026 will be charged. If the Client cancels payroll deposits on June 15, 2026 but still meets all of the conditions above in paragraphs i, ii, and iii, Client will receive a Fee Waiver for June 2026 and will not be charged the Package Fee in July 2026.

f. Premium Package and Prestige Package: The monthly Package Fee will not be charged if the Eligible Client holds and maintains a daily closing minimum “Combined Balance” of $100,000 for Premium Package, and $250,000 for Prestige Package, throughout the entire month across eligible accounts. The “Combined Balance” for any day consists of sum of:

i. The combined daily closing balances in the Eligible Client’s Tangerine Savings Accounts, TFSA Savings, RSP Savings, RIF Savings Accounts and US$ Savings Accounts (the USD balance will be converted to CAD at par for the purposes of Combined Balance calculation), plus;

ii. The combined Eligible Client’s GIC Account balances, including Tangerine GIC Accounts, US$ GIC Accounts, Tax-Free GIC Accounts (“TFSA GIC”), RSP GIC Accounts (“RSP GIC”) and RIF GIC Accounts, plus;

iii. The total combined closing book values (also known as the adjusted cost base) of the Eligible Client’s non-registered Tangerine Investment Fund Accounts, Tax-Free Investment Fund Accounts, RSP Investment Fund Accounts and RIF Investment Fund Accounts, plus;

iv. The daily closing balance in the Eligible Client’s Tangerine Chequing Account. Combined Balance calculation is only applicable to eligible accounts where the Eligible Client is the Primary Account Holder.

4. Amendment or Cancellation of Package Subscription

This Section pertains to cancellation of the benefits and services provided through the Package. Cancellation provisions are further subject to the cancellation provisions relating to the specific products and services agreements.

a. Client Initiated Package Subscription Cancellation: Client may cancel Package Subscription at any time via Tangerine Mobile Application or website by going into “Manage Package” Section and following instructions on the screen. Clients can also call the Contact Centre at 1-888-826-4374 for assistance.

i. Cancellation will be effective as of 11:59 PM on the last calendar day of the month in which the cancellation request was made (“Package End Date”), unless otherwise specified.

ii. All the Package Benefits as listed in Section 2 will be applicable until Package End Date, unless otherwise stated in this Agreement.

iii. Package Fee will be applicable for the month in which the Client cancels the Package.

iv. Client will not be able to open a new Package after initiating cancellation unless re-invited by Tangerine.

b. Tangerine Initiated Package Subscription Cancellation: Tangerine may terminate or suspend Client’s Package, if applicable, at any time, for any reason and without prior notice, including for non-payment of Package Fees or if Tangerine believes that Client has:

i. Acted in a manner inconsistent with applicable laws or regulations;

ii. Failed to pay Tangerine any amounts due;

iii. Acted in an inappropriate, fraudulent or abusive manner; or

iv. Breached or violated any of the terms of this Package or other terms and conditions for use of the Package. 

c. Tangerine reserves the right at its absolute discretion to amend this Agreement from time to time by providing a notice of amendment at least 30 days if required by applicable law before such amendment takes effect. If a notice is required to be provided under applicable law, Tangerine may provide such notice, and you consent to such notice being provided to you electronically via email to your last email address that Tangerine has in its records or to your profile on Tangerine Mobile Application or Tangerine Website. You agree that subsequent use of your Package or if you do not cancel the Package after such notice is provided means that you agree to and accept the revised terms and conditions of this Package as amended.

d. Tangerine will provide at least 3 days advance notice of any increase to Tiered Savings Interest (refer to Appendix B) or Total Chequing Booster Interest Rate (refer to Appendix C).

e. Tangerine reserves the right at its sole discretion, without advance notice, to extend, suspend, terminate, or otherwise modify the Package or any Package Benefits, in whole or in part or for select Clients for any reason, which includes if the Package Benefit can't be sent to the Client as planned due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the reasonable control of Tangerine which corrupt or affect the administration, security or proper conduct of Package Benefits.

f. Tangerine reserves the right, at its sole discretion, to suspend, disqualify, limit or revoke any Package and/or Package Benefits for any person it finds or believes to be manipulating or otherwise abusing the process, fairness, or integrity of the Package Benefit or who otherwise is deemed ineligible.

g. Any Package and Package Benefit is non-transferable, non-saleable, and may not be exchanged for cash.

h. Tangerine reserves the right to offer any of package benefits at any time to the Package Holder.

i. Tangerine reserves the right to waive any fees or charges at its discretion.

5. Joint Account Holders

Joint account holders may receive Package Benefits (outlined in Section 2 and Sections 6 to 14) through the joint account shared with Eligible Client who has activated or subscribed to the Package. The secondary joint account holder of the Package or the Main Account will not receive Package Benefits on their individual accounts in their sole name, unless they have their own Package as an Eligible Client.

6. Package Benefits

Savings & Chequing Interest Rate Benefits (applicable to all Packages):

a. Tiered Savings Interest Benefit: Tiered Savings Account Benefit will be applicable to all eligible accounts held by the Eligible Client as defined in Appendix B from Package Start Date until Package End Date. For details refer to Appendix B.

b. Chequing Booster Interest Benefit: Chequing Booster Benefit will be applicable to all eligible Tangerine Chequing Accounts held by the Eligible Client as defined in Appendix C from Package Start Date until Package End Date. For details refer to Appendix C.

7. Package Benefits

Access to Special Mortgage Rates (applicable to all Packages)

a. Eligible Client will have access to “Special Mortgage Rates” which are always lower than Tangerine’s publicly posted mortgage rates and Preferred mortgage rates (Preferred mortgage rates are available to Clients when they log-in to their Tangerine Mobile App).

b. Special Mortgage Rates apply to both new mortgages and renewal applications. To be offered Special Mortgage Rates, a client must meet all of the following conditions:

i. Must be an Eligible Client (as defined in Section 2 of this Agreement) when a new or renewal mortgage application is submitted;

ii. Eligible Client must continue to be a Package Holder at time of mortgage funding to receive the selected Special Mortgage Rate; and

iii. “Eligible Client” must be the Mortgage Borrower

c. Client acknowledges and agrees that:

i. Special Mortgage Rates will not be applied retroactively to any existing or previously submitted mortgage application.

ii. If the Package is cancelled by Tangerine or the Client before the mortgage is funded, the Special Mortgage Rate will no longer apply. If the Package is cancelled after the mortgage is funded with a Special Mortgage Rate, the Special Mortgage Rate will continue to apply for the remainder of the mortgage term.

iii. The Special Mortgage Rate will be guaranteed from the date the Client submits the application up to a maximum of 120 days. After 120 days, we may adjust the rate as set out in the mortgage approval and Tangerine will amend your mortgage approval accordingly. For a variable rate mortgage, the Tangerine Prime Rate can change at any time, but the adjustment factor will remain the same during the rate guarantee period. Tangerine Prime Rate is the prime lending rate published from time to time by Tangerine and is subject to change without notice. The mortgage rate an Eligible Client ultimately receives may or may not be the result of the Package and may be influenced by other factors. 

d. Eligible Clients can access Special Mortgage Rates by calling 1-888-826-4374 and contacting a Tangerine Mortgage Specialist.

e. Special Mortgage Rates cannot be combined with any other discounts, offers, or promotions except as otherwise permitted by the Bank.

f. Mortgage rates, including Special Mortgage Rates, are subject to change at any time.

g. All Mortgage applications are subject to meeting Tangerine’s standard credit criteria, residential mortgage standards and maximum permitted loan amounts.‌

h. All standard terms and conditions for Tangerine Mortgage are applicable. Visit Mortgages: Fixed & Variable Mortgage Loans | Tangerine for details.

8. Package Benefits

Overdraft Fee Rebate applicable to Premium and Prestige Packages:

a. An Overdraft Fee rebate of up to $5.00 a month will be applied, if applicable, to the Tangerine Chequing Account held by Eligible Client who must also be Package Holder of Premium Package or Prestige Package (“Overdraft Fee Rebate”). The Overdraft Fee Rebate will be deposited into the applicable Tangerine Chequing Account before the 10^th day of the next month following the month during which an Overdraft Fee was charged. For details regarding Overdraft Fee refer to Bank Fee Schedule | Tangerine

b. To be eligible for the Overdraft Fee Rebate, the eligible Tangerine Chequing Account to which the Overdraft Fee was applied must be open and in good standing at the time of the Overdraft Fee Rebate being credited. If it is not, the Overdraft Fee Rebate will not be paid.

c. To receive an applicable Overdraft Fee Rebate, the Eligible Client must be charged the Overdraft Fee in a given month and be enrolled in the Premium Package or Prestige Package as of 11:59 PM EST on the last day of that month. During the month when the Eligible Client subscribes to Premium Package or Prestige Package, the Overdraft Fee Rebate will start applying to the Overdraft Fee charged one day after the day the Eligible Client successfully subscribed to Premium Package or Prestige Package.

d. Interest will remain to be payable on overdrawn balances which is currently calculated daily at 19.00% (per annum, subject to change) and charged monthly. Refer to Account Terms | Tangerine for details.

e. Overdraft Fee Rebate is only applicable to eligible Tangerine Chequing account held by the Eligible Client.

9. Package Benefits

Lifestyle Perk Rebate applicable to Premium and Prestige Packages:

a. Monthly Lifestyle Perk rebate of $5 and $10 will be provided to an Eligible Client (as defined in Section 2) who must also be a Package Holder of Premium Package or Prestige Package, respectively (“Lifestyle Perk Rebate”). The monthly Lifestyle Perk Rebate will be applied to the Eligible Client’s original method of payment (which can either be Tangerine Credit Card or Tangerine Chequing Account) if they meet the eligibility criteria below:

i. Eligible Client must spend at least $5 on Netflix, Spotify, or Disney+ subscriptions, in any given month, using their Tangerine Chequing Account (using Tangerine Client Card) or any Tangerine Credit Card Account (where Client is Primary Account Holder) before 11:59 PM EST on the last day of that month. Eligible transactions must be posted to the account held by the Eligible Client.

ii. To receive the Lifestyle Fee Rebate in any given month, Eligible Client must have an active Premium Package or Prestige Package subscription as of 11:59 PM EST on the last day of that month.

iii. During the month an Eligible Client subscribes to a Premium Package or Prestige Package, eligible payments posted to their Tangerine Chequing Account or Tangerine Credit Card Account starting the day after the subscription is successful will be eligible.

iv. Payments must be made directly to Netflix, Spotify, or Disney+ using any Tangerine Client Card or Tangerine Credit Card. Payments made through 3^rd party service providers are not eligible for Lifestyle Perk Rebate.

v. To receive Lifestyle Perk Rebate, the account must be in good standing at the time of Lifestyle Perk Rebate is being credited. If it is not, Lifestyle Perk Rebate will not be paid.

vi. Any disputed or reversed transaction will not be considered eligible.

vii. Eligible Clients can earn a Lifestyle Perk Rebate each month, up to a maximum of $5 for the Premium Package and $10 for the Prestige Package. To receive the rebate, the client must make Eligible Payment each month. Eligibility does not carry over from one month to the next. Example: If a Prestige Package client spends $100 on eligible purchases in January 2027, they will receive the maximum monthly Lifestyle Perk Rebate of $10. To receive a Lifestyle Perk Rebate in February 2027, the client must make a minimum $5 eligible payment directly to payment to Netflix, Spotify, or Disney+ to qualify for a rebate.

b. Lifestyle Perk Rebate for the current month will be posted on original mode of payment (which can be either Tangerine Chequing Account or Credit Card Account) on or before the 10^th day of the next month. In case there are multiple eligible transactions of at least $5 on Tangerine Chequing account and/or multiple Tangerine Credit Cards, Lifestyle Perk Rebate will be posted on the mode of payment that was used to perform the eligible transaction with the highest amount. In cases where there are two eligible transactions of equal amount posted on Chequing Account and Tangerine Credit Card, the Lifestyle Perk Rebate will be posted on the Tangerine Chequing Account.

c. Lifestyle Perk Rebate will be posted as cash rebate to Chequing Account and as a statement credit to Credit Card Account. Chequing Account or Credit Card Account must be in good standing at time of Lifestyle Perk Rebate posting.

d. The amount of Lifestyle Perk Rebate for a month will always be based on the active Package status as of 11:59 PM EST on the last day of the month prior to the month in which Lifestyle Perk Rebate is issued.

e. In case of Bank or client-initiated Package cancellation, Eligible Clients will receive the applicable Lifestyle Perk Rebates for the month, during which the Package was cancelled, on or before the 10^th day of the next month.

f. The subscription services for which Eligible Clients make qualifying subscription payments in order to qualify for the Lifestyle Perk Rebate (e.g. Netflix, Spotify, or Disney+) are provided by independent third-party suppliers. The Bank is not affiliated with, sponsored by, or endorsed by these third parties. Any references to third-party names, trademarks, or services are for identification purposes only and do not imply any partnership or approval. All terms, conditions, and warranties relating to the third-party subscription services are solely between the Eligible Client and the applicable subscription service provider.

10. Package Benefits

Credit Card Annual Fee Rebate applicable to Premium and Prestige Packages: Eligible Client (as defined in Section 2) who activate or subscribe to Premium Package or Prestige Package and are subsequently charged Annual Fee for an “Eligible Credit Card” (as defined below) will be eligible to receive applicable credit card annual fee rebate (“Credit Card Annual Fee Rebate”) if following conditions are met:

a. Annual fee is charged on an “Eligible Credit Card” defined as a Tangerine Credit Card held by the Package Holder where “Eligible Client” is the primary cardholder and the Credit Card Account is open and in good standing;

b. Eligible Client has successfully enrolled in either Premium Package or Prestige Package prior to when Tangerine Credit Card Annual Fee was charged and continues to be a Premium Package or Prestige Package Holder at the time when the Credit Card Annual Fee Rebate is issued. For example, if Eligible Client subscribed to Premium Package or Prestige Package on September 20, 2026, and Annual Fee was charged on September 28, 2026, then to be eligible for Credit Card Annual Fee Rebate, the Eligible Client must continue to be a Prestige Package Holder until November 30, 2026 i.e. two months after the Annual Fee was charged;

c. If above conditions are met, a Credit Card Annual Fee Rebate of up to $60 (for Premium Package) and up to $120 (for Prestige Package) will be issued as a statement credit and posted on eligible Credit Card Account (where Eligible Client is primary cardholder and Annual Fee was charged) on the last day of the billing cycle that falls approximately 60 days after the Annual Fee was charged. For example, if the Annual Fee was charged on November 20, 2026, the Credit Card Annual Fee Rebate will be issued on January 31, 2027.

d. Credit Card Account must be in good standing at the time when Credit Card Annual Fee Rebate is issued. The amount of the Credit Card Annual Fee Rebate for any month will be based on the Package that the Eligible Client holds as of 11:59 PM EST on the last day of the month prior to the month in which Credit Card Annual Fee Rebate is issued.

e. Each Eligible Client will only receive one Credit Card Annual Fee Rebate for each year regardless of the number of holders on the Main Account or Eligible Cards held or opened. If Eligible Client is the primary cardholder of multiple Eligible Cards, the Credit Card Annual Fee Rebate will be applied to the first Annual Fee that is charged on an Eligible Card in a year. If the Eligible Card has an Annual Fee that is greater than $120, the Eligible Client remains responsible for paying any outstanding amount after the Credit Card Annual Fee Rebate is applied.

f. All other fees and charges applicable to the Eligible Card continue to apply.

g. Credit Card Annual Fee Rebate cannot be combined with any other annual fee rebate or waiver offer.

h. Current annual fees, rates and other features for Eligible Cards are subject to change.

i. In cases where Eligible Client receives a discount on Tangerine Credit Card Annual Fee, the total amount of the rebate including the Credit Card Annual Fee Rebate will be capped at the amount prescribed in the Premium Package and Prestige Package of $60 and $120, respectively. Tangerine reserves the right to claw back any additional rebates.

j. Only the Annual Fees charged after Eligible Client has subscribed Premium Package or Prestige Package will be considered for Credit Card Annual Fee Rebate. Annual Fees charged before activation of the Packages will not be considered, i.e. Credit Card Annual Fee Rebate will not be provided retroactively. 

11. Package Benefits

ABM Withdrawal Fee Rebates applicable to Premium and Prestige Packages: An Eligible Client (as defined in Section 2) who has subscribed to Premium or Prestige Package can make ABM cash withdrawals and be eligible for ABM cash withdrawal fee rebates for up to 5 ABM cash withdrawal fees per month as mentioned below (“ABM Withdrawal Fee Rebates”):

a. An Eligible Client, who has subscribed to Premium Package, is eligible to receive up to the maximum of 5 ABM Withdrawal Fee Rebates in a month for a non-Scotiabank ABM use in Canada, up to $7.50 in a month. The Eligible Client, who has subscribed to Premium Package, is not eligible for the ABM Withdrawal Fee Rebates for withdrawing cash from any Global ABM outside Canada.

b. An Eligible Client, who has subscribed to Prestige Package, is eligible to receive up to the maximum of 5 ABM Withdrawal Fee Rebates in a month for a non-Scotiabank ABM use in Canada and any Global ABM outside Canada, up to $15.00 in a month.

c. Tangerine will not reimburse any fees that have been charged to Eligible Client by ABM provider, another bank or financial institution, or network.

d. Eligible ABM Withdrawal Fee Rebates for a month will be posted to Tangerine Chequing Account (where Eligible Client is a Primary Account Holder) by or on the 10^th day of the next month. Eligible Client’s Tangerine Chequing Account must be active and in good standing at time of posting of ABM Withdrawal Fee Rebate.

e. Tangerine will waive the ABM Withdrawal Fee and Global ABM Alliance members will waive any surcharge fees for withdrawal transactions performed at a Scotiabank or Global ABM Alliance machine with Eligible Client’s Tangerine Client Card. All other Account fees, including the Foreign Currency Conversion Fee, continue to apply. ‘Free access’ does not apply to Scotiabank ABMs in China, Colombia, Costa Rica, Guyana, Haiti, Malaysia, Netherlands Antilles, Panama, Thailand, Uruguay or Venezuela. Use our ABM Locator to find an eligible machine near you.

f. To be eligible to receive applicable ABM Withdrawal Fee Rebates for ABM Withdrawal Fee charged in a month, Eligible Client must have subscribed to Premium Package or Prestige Package as of 11:59 PM EST on the last day of the month. For the month during which Eligible Client subscribed to Premium Package or Prestige Package, ABM Withdrawal Fee Rebate will start applying one day after the day Eligible Client successfully subscribed to to Premium Package or Prestige Package.

12. Package Benefits

Priority Phone Support for Premium Package and Prestige Package: Eligible Clients (as defined in Section 2 of this agreement) who have Premium or Prestige Package will be placed on priority queue when they call Tangerine at 1-888-826-4374 and are successfully authenticated via Interactive Voice Response (IVR) (“Priority Phone Support Benefit”). 

a. To be eligible to receive this Priority Phone Support Benefit, Eligible Client must have an active Premium or Prestige Package at the time of the call to Tangerine.

b. For the month during which Eligible Client subscribes to the Premium or Prestige Package, Priority Phone Support Benefit will begin one day after the day Eligible Client successfully subscribed to the Package.

13. Package Benefits

Foreign Currency (FX) Conversion Fee Rebate for Prestige Subscribers: Eligible Clients (as defined in Section 2 of Subscription Agreement) enrolled in the Prestige Package will receive a rebate for the Foreign Currency Conversion Fee on foreign currency transactions performed on their Tangerine Client Card or Tangerine Credit Card (“FX Fee Rebate”).

a. Eligible Clients (as defined in Section 2 of this agreement) who have subscribed to Prestige Package and are charged Foreign Currency Conversion Fees of 2.5% by Tangerine when they made a foreign currency transaction using their Tangerine Client Card or Credit Card will receive a FX Fee Rebate in the amount equal to the amount of Foreign Currency Conversion Fee charged in a given month. FX Fee Rebate will be posted to the original mode of payment used to perform the foreign currency transaction as described below:

i. Tangerine Client Card: FX Fee Rebate will be posted to Eligible Client’s Chequing Account, from which the foreign currency transaction took place, within 3 business days from the posted date of the original foreign currency transaction.

ii. Tangerine Credit Card: FX Fee Rebates will be posted as statement credit to the credit card account before the 10^th day of the billing cycle immediately following the month during which the foreign currency transaction took place.

b. To be eligible to receive FX Fee Rebates, Eligible Client must be subscribed to Prestige Package as of 11:59 PM EST on the last day of that month. For the month in which Eligible Client subscribes to Prestige Package, FX Fee Rebate benefit will begin one day after the day Eligible Client successfully subscribes to Prestige Package.

c. To receive the rebate, the account linked to the applicable Tangerine Client Card or Tangerine Credit Card must be in good standing when the rebate is credited. If it is not, the rebate will not be paid.

d. For any reversal due to, including but not limited to, a return, refund, or dispute (client initiated or otherwise) of a foreign currency transaction, the applicable exchange rate will be determined as of the date that the transaction is reversed and processed on your Tangerine Client Card or Tangerine Credit Card (as disclosed in your agreement for your applicable Tangerine Client Card or Tangerine Credit Card). Therefore, the FX Fee Rebate will also be reversed based on the prevailing exchange rate on the date that the transaction is reversed.

14. Package Benefits

Advisor Portfolio Review for Prestige Subscribers: The “Portfolio Review” benefit is available to Eligible Clients (as defined in Section 2 of this Agreement) enrolled in the Prestige Package. Eligible Clients are entitled to one (1) Portfolio Review Session per calendar year. Benefits include:

a. An annual session with a Tangerine Advisor licensed with Tangerine Investment Funds Limited (TIFL);

b. A review of the Eligible Client’s holdings held at Tangerine, TIFL, and with external institutions, as shared with the Tangerine Advisor;

c. A personalized email communication will be sent to the Eligible Client providing a recap of the session

d. Clients enrolled in the Prestige Package can book their annual portfolio review by accessing the “Book appointment” link via the Subscription hub at any time (and they do not have to be current TIFL clients to be able to do so).

e. This benefit has no cash value, is non-transferable, and cannot be substituted.

15. Other terms and conditions

a. By activating and having the Package, you agree that you have read and understood all terms and conditions of this Agreement and agree to be bound by them.

b. You agree that other terms and conditions for accounts or services that you have with us, such as your Chequing Account and any other accounts or services for which you have a Package Benefit, will continue to apply to the Package Agreement and to the applicable accounts and services even after the Package is cancelled.

c. In the event of conflict, the terms and conditions in the Agreement will prevail over any of the contents of any brochure, promotional materials or statements, or any other communication regarding Package Benefits, whether written or oral, from Tangerine, except where otherwise stated.

16. Customer Complaints/Disputes

Clients can raise their complaints through call or email with Tangerine.

 

After speaking to a Tangerine representative, you will receive a written acknowledgment including a case number and details of Tangerine’s complaint handling process. You can request a status update of your complaint at any time during the process, and you may also receive communication at the conclusion of your complaint. Further details can be found at Complaints Process | Tangerine

Appendix A: Table of Eligible Payments Canada codes for the Fee Waiver

Only payroll deposits categorized under the Payments Canada code listed below qualify to be considered for Package Fee Waiver condition listed in Package Agreement Section 3.

CPA CODE	CPA TYPE DESCRIPTION
200	Payroll Deposit
201	Special Payroll
202	Vacation Payroll
204	Advance Payroll
205	Commission Payroll
206	Bonus Payroll
207	Adjustment Payroll
230	Pension
231	Federal Pension
232	Provincial Pension
233	Private Pension
272	Retirement Income Fund
310	Canada Pension Package
311	Old Age Security
313	Canadian Pension Commission
315	Public Service Superannuation
316	Canadian Forces Superannuation
318	Employment Insurance
603	Income Security Benefit
606	Workers' Compensation Board
611	Disability Payment
612	Parental Insurance

 

Appendix B: Tiered Savings Rate Terms and Conditions
General

1. Tangerine Bank Tiered Savings Rate Benefit (the “Tiered Savings Account Benefit”) is available to existing Eligible Clients who hold a Package [refer to Section 2 of Package Agreement].

2. The Tiered Savings Account Benefit is only available to Eligible Clients on daily closing balances in their Eligible Savings Account(s) (as defined below) from Package Start Date to Package End Date (the “Tiered Savings Account Benefit Period”).

3. For the purposes of this Tiered Savings Account Benefit, “Eligible Savings Accounts” include the following Tangerine Accounts: Tangerine Savings Accounts, Tax-Free Savings Accounts (“TFSA Savings”), RSP Savings Accounts (“RSP Savings”), RIF Savings Accounts and US$ Savings Accounts, and don’t include any other Tangerine Accounts such as, but not limited to, Business Savings Account, Business US Dollar Savings Account, or Children’s Savings Account.

Total Daily Balance

4. The Eligible Client’s “Total Daily Balance” is used to determine the applicable Tiered Savings Rate during the Tiered Savings Account Benefit Period as outlined in the table below and subject to the rules set out in Package Agreement Sections 6 to 9. “Total Daily Balance” consists of the sum of:

a. The combined daily closing balances in the Eligible Client’s Tangerine Savings Accounts, TFSA Savings, RSP Savings, RIF Savings Accounts and US$ Savings Accounts (the USD balance will be converted to CAD at par for the purposes of Total Balance calculation), plus;

b. The combined Eligible Client’s GIC Account balances, including Tangerine GIC Accounts, US$ GIC Accounts, Tax-Free GIC Accounts (“TFSA GIC”), RSP GIC Accounts (“RSP GIC”) and RIF GIC Accounts, plus;

c. The total combined closing book values (also known as the adjusted cost base) of the Eligible Client’s non-registered Tangerine Investment Fund Accounts, Tax-Free Investment Fund Accounts, RSP Investment Fund Accounts and RIF Investment Fund Accounts, plus;

d. The daily closing balance in the Eligible Client’s Tangerine Chequing Account.

Total Daily Balance calculation is only applicable to Eligible Saving Accounts where the Eligible Client is the person whose name appears first on the Bank statement (the “Primary Account Holder”).

Example: If as of close on Package Start Date the Eligible Client has a US$ Savings Account balance of $20,000, a Tangerine Savings Account balance of $20,000, a Tangerine Investment Fund Account with a book value of $20,000 and an RSP Investment Fund Account with a book value of $20,000, the Total Daily Balance on closing on that date will be $80,000, and a Tiered Savings Rate of 1.50% will apply to all of the Eligible Client’s Eligible Savings Accounts for that day.

5. Investment Fund purchases, redemptions and switches will be included in the Total Daily Balance up to two business days following each transaction’s settlement date, not the day the transfer was made or settled.

6. Tangerine Investment Fund redemptions directed to your Tangerine bank account may result in an adjusted Total Daily Balance on the settlement date, once the book value of your Tangerine Investment Funds has been adjusted.

7. Negative Account balances held in any Account will contribute to the Total Daily Balance at a value of $0.

8. Total Daily Balance is determined daily based on transactions posted as of that day. Backdated transactions will change the affected day’s Total Daily Balance but will not change the Tiered Savings Rate.

9. Tiered Savings Interest. “Tiered Savings Interest” is the interest earned on the daily closing balance in an Eligible Savings Accounts (as defined in Section 3 of Appendix B) as part of “Tiered Savings Account Benefit”, calculated at the applicable Tiered Savings Rate (as defined below) based on the Eligible Client’s Total Daily Balance as outlined in the table above in Section 4. Each “Tiered Savings Rate” consists of the sum of the applicable posted rate of interest listed on the Bank’s website (the “Posted Rate”) and the applicable additional top-up rate of interest to make up the difference (the “Top Up Rate”). Therefore, for each Tiered Savings Rate, Tiered Savings Interest earned on any given day is the sum of: (1) interest earned calculated at the Posted Rate, and (2) additional interest earned calculated at the applicable Top Up Rate. The Posted Rate may change at any time without prior notice, resulting in a corresponding change to applicable Top Up Rates, so that the Tiered Savings Rates remain unchanged during the Tiered Savings Account Benefit Period.

Example: If the Posted Rate is 0.30%, and the Eligible Client has a Total Daily Balance of $25,000, a Tiered Savings Rate of 1.00% will be earned for that day as outlined in the above table. This rate is made up of the Posted Rate and a Top Up Rate of 0.70%. If the Posted Rate changes to 0.20%, the Top Up Rate will change to 0.80% such that the Tiered Savings Rate for that tier will remain at 1.00%.

10. Tiered Savings Rate, Top Up Rate and the Posted Rate are annualized rates and will apply to balances in Eligible Savings Accounts as outlined above. Subject to the limits and qualifications outlined in these Terms and Conditions, the Tiered Savings Interest will be calculated daily at close of business (ET) and paid monthly. Tiered Savings Interest will be deposited into the Eligible Savings Accounts as one lump sum payment.

11. After the Tiered Savings Interest Benefit Period ends, all balances in Eligible Savings Accounts will earn interest at the Posted Rate only.

12. For clients who are receiving benefits under an active savings rate offer (a “Limited Time Savings Offer”) and subsequently activate a Package, the “Promotional Interest Rate,” as defined in the applicable terms and conditions of the Limited Time Savings Offer, will continue for the remainder of the offer period of the Limited Time Savings Offer, subject to the following: from the date when a Package is activated (refer to section 2 of Package Agreement) and during a time period in which the Limited Time Savings Offer applies to an Account held by a Package holder,

a. Additional Interest Rate (as defined in the Limited Time Savings Offer terms and conditions) will represent the excess of Promotional Interest Rate over Tiered Savings Rate (instead of Posted Rate).

b. In cases where Tiered Savings Rate is higher than the applicable Promotional Interest Rate as part of the respective Limited Time Savings Offer, only the interest calculated at the Tiered Savings Rate will be paid and the Promotional Interest Rate will not be applicable.

13. In the case of deposits made to Eligible Savings Accounts by means of a T2033 form (Direct Transfer Under Subsection 146.3(14.1), 147.5(21) or 146(21), or Paragraph 146(16)(a), or 146.3(2)(e)), those deposits will earn interest at the Posted Rate payable from the time the transfer request is submitted to Tangerine and while the funds are in transit. Upon receipt of the transferred funds by Tangerine, those funds will be included in the Total Daily Balance and Tiered Savings Interest will apply as outlined above, provided that the Tiered Savings Interest Benefit Period hasn’t already ended when the funds are received.

Eligibility

14. This Tiered Savings Interest Benefit is non-transferable and is only for Eligible Clients. The Tiered Savings Interest Benefit is only applicable to Primary Account Holders of Eligible Savings Accounts. Where an Eligible Client is not the Primary Account Holder (e.g. the Eligible Client is not the Primary Account Holder on a joint Eligible Savings Account and is listed second on the statement for that Account), the Tiered Savings Interest Benefit will not be applied to that particular Account.

Additional Limitations

15. This Tiered Savings Interest Benefit cannot be combined with any other promotional Savings Account rate offers. Where an Eligible Client qualifies for more than one promotional Savings Account rate offer from the Bank, this Tiered Savings Interest Benefit will cancel any other existing promotional rate offers and will be applied to the Eligible Client’s Eligible Savings Accounts unless otherwise arranged.

16. Deposits to TFSA Savings, RSP Savings, RSP Investment Fund, and Tax-Free Investment Fund Accounts are subject to the limits imposed by the Canada Revenue Agency (the “CRA”). The Eligible Client is fully responsible for monitoring their individual contribution limits and ensuring any and all deposits fall within these set CRA limits. Individual TFSA contribution limits can be found on the CRA website at cra-arc.gc.ca. The RSP contribution limit is as noted on the Eligible Client’s Notice of Assessment issued by the CRA. The Eligible Client further agrees to at all times indemnify and hold the Bank and Tangerine Investment Funds Limited harmless in respect of any such penalties or charges imposed upon the Eligible Client as a result of these imposed limits.

17. If the Eligible Savings Account is closed prior to the payment of Tiered Savings Interest, the accrued Tiered Savings Interest during the month up to date of account closure will be paid out to Client.

Appendix C: Chequing Booster Rate Terms and Conditions
General Terms

1. Tangerine Bank Total Chequing Booster Interest (the “Chequing Booster Benefit”) is only available to existing Eligible Clients who hold a “Package” (refer to Package Agreement Section 2). The Chequing Booster Benefit will be applicable from “Package Start Date” until “Package End Date” (the “Chequing Booster Benefit Period”). 

2. The Chequing Booster Benefit is only applicable to Tangerine Chequing Accounts where the Eligible Client is the person whose name appears first on an account statement (the “Primary Account Holder”). For Tangerine Chequing Accounts where the Eligible Client is not the Primary Account Holder (example: the Eligible Client is not the Primary Account Holder on a joint Account and is listed second on the statement for that Account), the Chequing Booster Benefit will not be applied to that particular Account.

Chequing Booster Interest

3. “Total Chequing Booster Interest” is the interest earned at the Total Chequing Booster Interest Rate (defined below in Section 4) on end-of-day balances in the Eligible Client’s Tangerine Chequing Account(s) during the Chequing Booster Benefit Period.

4. “Total Chequing Booster Interest Rate” of 1.00% will apply to the Eligible Client’s Tangerine Chequing Account for each month during the Chequing Booster Benefit Period. The Total Chequing Booster Interest Rate is a fixed rate that is equal to the applicable posted rate of interest listed on the Bank’s website (the “Posted Rate”) plus a bonus interest rate (the “Chequing Booster Top-up Rate” which is difference of Total Chequing Booster Interest Rate and Posted Rate). If the Posted Rate changes at any time, this will result in a corresponding change to the “Chequing Booster Top-up Rate” so that the Total Chequing Booster Interest Rate remains unchanged. Notwithstanding the above, the Bank may change the Total Chequing Booster Interest Rate at any time without prior notice.

5. Eligible Clients will receive Total Chequing Booster Interest in two separate interest payments: (1) interest calculated at the Posted Rate; and (2) interest calculated at the Chequing Booster Top-up Rate. For clarity, Total Chequing Booster Interest equals interest earned at the Posted Rate (“Posted Rate Interest”) plus interest earned at the Chequing Booster Top-up Rate (“Chequing Booster Top-up Rate Interest”). Payment of Chequing Booster Top-up Rate Interest will be made to the applicable Account at the start of the month following the month in which it was calculated.

6. The Total Chequing Booster Interest Rate is an annualized rate, and, subject to the terms and qualifications outlined in these Terms and Conditions, Total Chequing Booster Interest will be calculated daily during the Chequing Booster Benefit Period and paid monthly.

Additional Limitations

7. If the Eligible Client’s Tangerine Chequing Account is closed prior to the payment of Total Chequing Booster Interest, any Total Chequing Booster Interest calculated during the month in which the Account is closed will be forfeited.

8. After the Chequing Booster Benefit Period ends, all balances in the Eligible Client’s Tangerine Chequing Account will earn interest only at the Posted Rate.