FAQs: Tangerine Chequing Account

Are there any fees associated with the Tangerine Chequing Account?

Will I earn any interest on the money I have in my Tangerine Chequing Account?

Is there a charge to use my Tangerine Chequing Account for Interac® debit purchases?

How do I make my Tangerine Chequing Account joint?

How can I order cheques?

How do I get and use my Tangerine Client Card?

Will a hold be placed on my deposit?

How do I delete my external account or add a new one?

I lost my PIN that gives me access to my Account by telephone and online. How can I retrieve it?

How long does it take for payees to receive funds?

How do I register a bill to pay online?


 

Are there any fees associated with the Tangerine Chequing Account?

We do not charge daily banking fees (yes, you read that correctly), which means you don't have to pay a fee just for going about your everyday banking. We do want you to be aware of certain instances (they don’t happen often) where fees will apply:

  • Canadian Drafts (includes courier or pick-up at Café service) - $10/draft
  • NSF (Non-Sufficient Funds) – returned cheques & Pre-Authorized Debits - $25
  • Stop cheque payment (applies to Tangerine Chequing and cheques only) - One free per year, then $10 each after that.
  • Your first Tangerine Chequing Account cheque book is free. Subsequent cheque books (50 per book) are $12.50.

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Will I earn any interest on the money I have in my Tangerine Chequing Account?

Interest is earned on all account balances in your Tangerine Chequing Account. Your money is actually working for you and not being nickel and dimed away! Interest is calculated daily and paid monthly.

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Is there a charge to use my Tangerine Chequing Account for Interac® debit purchases?

Nope. You get unlimited Interac® debit purchases with your Tangerine Chequing Account.

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How do I make my Tangerine Chequing Account joint?

If you already have a Tangerine Chequing Account, complete the following steps to make your Account joint with another person.

  1. Log into your Account at tangerine.ca
  2. Click on your Tangerine Chequing Account.
  3. Under ‘Account info’, change your registration type from ‘Single’ to ‘Joint’.
  4. Follow the instructions to make the Account joint.

If you're already a Tangerine Client, but don't have a Tangerine Chequing Account yet, complete the following steps:

  1. Log into your Account at tangerine.ca
  2. Select 'Open a new Account' tab, choose Chequing. 
  3. Click Open an Account.
  4. Follow the instructions, select the 'Please make this a Joint Account' checkbox.
  5. Complete and submit the enrollment form.

If you’re not already a Tangerine Client, start by enrolling for a Tangerine Account just for yourself. Then, once your Account is fully set up and ready to use, you can add another Tangerine Client as a joint Account holder, provided that they already have an Account of their own that is fully set up and ready to transact. If the person you'd like to add is not yet a Tangerine Client, please ask them to enroll for their own Account first, and then you can add them as a joint Account holder after their own Account is set up.

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How can I order cheques?

Your first cheque booklet of 50 cheques is on the house. If you need more cheques later on, you can order them online for $12.50 a booklet. To order cheques:

  1. Log in to your Tangerine Account.
  2. Choose the Tangerine Chequing Account you need cheques for.
  3. Under ‘Account info’, select 'Order my cheques'.
  4. Follow the prompts and voila! Your cheques have been ordered and will arrive at your mailing address within 1-2 weeks.

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How do I get and use my Tangerine Client Card?

We will mail you a Tangerine Client Card, which should arrive within a week of opening your Tangerine Chequing Account. Your Card's PIN will arrive in a separate mailer a few days after you receive the Card.

Once you've activated your Tangerine Client Card, you can access your Account by choosing ‘Chequing’ at any ABM. You can make deposits and withdrawals for free at any Tangerine ABM and you can access your Account at over 3,500 Scotiabank ABMs across Canada. Use our ABM Locator to find a machine near you. 

You will not be able to access your Tangerine Savings Account using your Card. However, you can withdraw US funds from your US Savings Account at any of our Tangerine ABMs.

Your Tangerine Client Card is also good for unlimited Interac® debit purchases from your Chequing Account.

If you use any other ABM, you will be charged a $1.00 fee. The other bank may also charge a convenience fee for using their machine.

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Will a hold be placed on my deposit?

As soon as your money has been deposited to Tangerine, it will begin to earn interest immediately, even before the money arrives from your other bank. Tangerine may place a hold on your deposit because sometimes the other bank is unable to send the funds. This occurs for a number of reasons, including when there is not enough money in the other account to complete the deposit. Up to $100 of each cheque you deposit will be available for withdrawal once deposited. When using an ABM, please deposit each cheque in separate envelopes to gain access to these funds immediately.

Tangerine may place holds on money deposited as outlined below:

  • Up to 5 business days for Electronic Funds Transfers (EFT)
  • Up to 5 business days for all cheques, drafts, and money orders and US cheques drawn from a Canadian financial institution
  • Up to 10 business days for a new external link to a business account
  • Up to 15 business days for USD deposits from outside of Canada
  • We consider Saturdays, Sundays and national holidays to be non-business days

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How do I delete my external account or add a new one?

To delete an existing linked account:

  1. Sign into your Tangerine Account.
  2. Under ‘My info and options’, select ‘Links to external accounts’.
  3. Click Delete beside the linked account you wish to remove.
  4. Confirm the request.

To link a new external account to your Tangerine Account:

  1. Sign into your Tangerine Account.
  2. Under ‘My info and options’, select ‘Links to external accounts’.
  3. Click Add account.
  4. Provide the necessary details and click Create new link.
  5. Confirm the request.

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I lost my PIN that gives me access to my Account by telephone and online. How can I retrieve it?

You can reset your PIN either on the phone or online. Before we reset your PIN, we’ll ask a few security questions to make sure it’s you.

To reset your PIN online:

  1. Click I'm a Client, let me in!, enter your Client Number and click Go.
  2. If this isn't your usual computer, answer your secret question and click Next.
  3. Under the field where you would normally enter your PIN, click the link I forgot my PIN.
  4. Enter the personal information requested, then click Next.
  5. Your old PIN is now deactivated. Enter a new PIN, then click Next.
  6. Your PIN will be reset and you'll have immediate access to your Tangerine Accounts, both online and by phone.

To reset your PIN over the phone:

Call us at 1-888-464-3232 or 416-756-2424. When your PIN has been reset, you'll have immediate access to your Tangerine Accounts, both online and by phone.

 

How long does it take for payees to receive funds?

Unless they are set up in advance, all bill payments are posted the next business day. Keep in mind that weekends and holidays are not considered business days, so if the date lands on a weekend or holiday, your payment will go out on the next business day.

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How do I register a bill to pay online?

Here's how you can register bills to pay online:

  1. Log in to your Tangerine Account.
  2. Select ‘Pay my bills’ on the left.
  3. Click Manage Bill payees, and select Add payee.
  4. Type in the bill payee’s name. If it appears in the drop down list, select it. If not, click Search.
  5. Provide a nickname and the account number of the bill, and click Submit.
  6. Your payee will now display in your payee list.

If you’d like to make a payment, enter the amount you would like to pay and click Submit. Confirm your bill payment details and your payment will be sent the following business day.

Here's a tip: Pay your bill 2-3 business days before your due date to ensure that your bill is paid on time. Remember that different payees have different bill processing times.

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How is a regular Email Money Transfer (EMT) different from an Interac® e-Transfer?

Can I use Interac® e-Transfer with my Tangerine Chequing Account?

I have to cancel my Interac® e-Transfer. Can I get my $1.00 fee back?

When does the money I'm transferring actually come out of my Account?

How do I transfer funds from my external chequing account to my Tangerine Account? 

How much money can I transfer into and out of my Tangerine Chequing Account using Interac® e-Transfer 


 

How is a regular Email Money Transfer (EMT) different from an Interac® e-Transfer?

Interac® e-Transfer

  • Interac® e-Transfer is a service provided by Interac®. They charge for the service.
  • The banks using the service have the ability to transfer money using an email address almost instantly between each other without any holds.

Email Money Transfer (EMT)

  • A regular Email Money Transfer (EMT) does not transfer funds instantly because it uses the regular Electronic Funds Transfer (EFT) procedure.
  • Funds arrive in the recipient's account 2-3 business days after the EMT is accepted – just like an Electronic Funds Transfer (EFT).
  • Note: Both Interac® e-Transfer and regular EMT have very similar daily, weekly and monthly limits for sending and receiving.

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Can I use Interac® e-Transfer with my Tangerine Chequing Account?

Yes. Your Tangerine Chequing Account can be used to send or receive money via Interac® e-Transfer. Receiving an Interac® e-Transfer is completely free, and you can send Interac® e-Transfers instantly to others for $1.00 each.

To send an Interac® e-Transfer:

  1. Sign in to your Tangerine account.
  2. Choose ‘Email my money’.
  3. Select the Interac® e-Transfer option and provide the necessary transfer details.
  4. Click Next and confirm details.

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I have to cancel my Interac® e-Transfer. Can I get my $1.00 fee back?

As much as we'd like to, we can't undo the Interac® e-Transfer $1.00 fee, even for cancelled transfers.

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When does the money I'm transferring actually come out of my Account?

When you send a Tangerine Email Money Transfer or an Interac® e-Transfer, the transfer amount will come out of your account immediately.

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How do I transfer funds from my external chequing account to my Tangerine Account?

Moving money between your Tangerine Account and your external chequing account is very easy. Transferring money between your two accounts is called an Electronic Funds Transfer (or EFT for those who like things short). An EFT takes 1 - 2 business days. It's safe, secure and beats mailing a cheque. When you want to make a deposit to your Account, or withdraw funds, simply do one of the following:

  1. Log in to your Tangerine Account.
  2. Select ‘Move my money’.
  3. Fill in the required details and click Next.
  4. Confirm the details.

You can also request a transfer using our Interactive Telephone Service at 1-888-464-1111 or 416-756-9955 and follow the automated voice instructions. Or you can always call one of our Associates at 1-888-464-3232 or 416-756-2424. They are available 24/7 to help you.

Please remember that to transfer money into and out of your Tangerine Account, you need both your Client Number and PIN.

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How much money can I transfer into and out of my Tangerine Chequing Account using Interac® e-Transfer?

  Transfer out your account Transfer into your Account
Daily Maximum $3,000 $10,000
Weekly Maximum $10,000 $10,000
Monthly maximum $20,000 $300,000

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Which ABMs can I use to make deposits and withdrawals?

If I deposit a cheque at an Automatic Banking Machine (ABM), when is the deposited money available for withdrawal?

If I deposit a cheque into a joint account at an ABM, when is the deposited money available for withdrawal?

What should I do if I want to use my Card outside Canada?

What if I have Card problems while I'm outside Canada?


 

Which ABMs can I use to make deposits and withdrawals?

You can make deposits and withdrawals for free at any Tangerine ABM and at any Scotiabank Branch ABM. You can withdraw your money for free nation-wide at over 3,500 ABMs on the Scotiabank® ABM Network including those at 7-Eleven, Quickie convenience stores, Cineplex Theatres and Couche-Tard. You can use our ABM Locator to find a machine near you and see what functions are available at each ABM.

If you love to travel, Scotiabank's membership in the Global ATM Alliance also means you’ll pay no surcharges or access fees when you withdraw cash from nearly 50,000 cash machines in over 40 countries worldwide.

You can also use Cheque-In to deposit cheques on the spot. Cheque-In is a feature of our Mobile Banking app that lets you deposit cheques instantly using your smartphone or tablet. In a few simple steps, you can capture the cheque image, deposit it, and begin earning interest.

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If I deposit a cheque at an Automatic Banking Machine (ABM), when is the deposited money available for withdrawal?

When you deposit cheques at a Tangerine ABM, or at a Scotiabank Branch, the funds may be on hold for up to five (5) business days after the day of the cheque deposit. During that time, we may limit the amount you are allowed to withdraw in accordance with applicable laws.

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If I deposit a cheque into a joint account at an ABM, when is the deposited money available for withdrawal?

If a joint account holder makes a cheque deposit into the account, the funds may be on hold for up to five (5) business days after the day of the cheque deposit. During that time, we may limit the amount of money that either account holder is allowed to withdraw in accordance with applicable laws.

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What should I do if I want to use my Card outside Canada?

Your Tangerine Client Card gives you access to Scotiabank's membership in the Global ATM Alliance. This means you’ll pay no surcharges or access fees when you withdraw cash from nearly 50,000 cash machines in over 40 countries worldwide.

If you'd like to use your Tangerine Client Card for ABM transactions while you travel outside Canada, it's best to call us and let us know before you leave home.

Some countries present a high risk of debit card fraud, so for your protection, Card use has been temporarily restricted or blocked in these parts of the world. If you're planning to travel outside Canada, to prevent any potential issues during your trip, please call us in advance and make sure your Card can be used for ABM transactions in the area you'll be visiting.

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What if I have Card problems while I'm outside Canada?

If you have any issues with your Card while you're out of the country, please call us collect at 416-758-3139.

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What is Overdraft Protection?

How can I apply for Overdraft Protection?

Will Tangerine perform a credit bureau check on me if I apply for Overdraft Protection?

When will I know if I’m approved for Overdraft Protection?

What fees are associated with Overdraft Protection?

How is interest charged?

How does your Overdraft Protection compare to what other banks offer?

How can I avoid being charged a fee or interest?

How does Tangerine define “end of the day”?

How do I cancel my Overdraft Protection?


 

What is Overdraft Protection?

Overdraft Protection is a feature that can be added to Tangerine Chequing Accounts to help cover occasional shortfalls in your Account. It covers most everyday transactions, including cash withdrawals, pre-authorized payments, cheques and debit purchases, up to your approved limit. If your Account is short of funds, your Overdraft Protection will automatically kick in to help you avoid having transactions declined or being charged a Non-Sufficient Funds (NSF) fee.

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How can I apply for Overdraft Protection?

To apply for Overdraft Protection on your Tangerine Chequing Account:

  1. Log in.
  2. Choose your Tangerine Chequing Account.
  3. Near the top of your screen, under your Account info, click the link ‘Apply for Overdraft’
  4. Complete and submit the application form.

When you apply for Overdraft Protection on a joint Tangerine Chequing Account, both Account holders will need to agree to add the feature. If you have a joint Chequing Account, follow the steps above. Once you submit your application, we’ll send a request to the other Account holder to complete an application and also confirm their agreement to Overdraft Protection.

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Will Tangerine perform a credit bureau check on me if I apply for Overdraft Protection?

Yes. Approval for Overdraft Protection is subject to a credit bureau check (for each Account holder in the case of joint Chequing Accounts).

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When will I know if I’m approved for Overdraft Protection?

Once you apply for Overdraft Protection, it takes up to 2 business days for us to process your application and let you know whether you’ve been approved.

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What fees are associated with Overdraft Protection?

If the negative balance on your Account remains unpaid at the end of the day, you’ll be charged a $5.00 fee. We’ll only charge a maximum $5.00 fee per month, so if your Account becomes overdrawn again within the same month, you won’t incur another fee.

If you’re still in a negative balance at the end of the month, you’ll be charged another $5.00 fee at the beginning of the next month. For example, if you go into overdraft on October 15th and don’t pay back the amount by the end of that day, you’ll be charged a $5.00 fee. If your Account is still in a negative balance on November 1st, you’ll be charged a $5.00 fee at the end of that day. Subsequent $5.00 charges will continue to apply monthly while your balance remains negative, until it’s paid back in full. The Overdraft fee is in addition to Overdraft interest charges, as outlined in the question below.

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How is interest charged?

Interest, calculated daily at 19.00% (per annum), will start to accrue based on the end-of-day balance, and will be charged monthly until the negative balance is paid back in full.

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How does your Overdraft Protection compare to what other banks offer?

Most banks offer 2 options for overdraft protection: a “pay-per-use” option and a monthly set-fee option. We believe that you shouldn’t have to pay for the coverage if you don’t use it, which is why our Overdraft Protection won’t charge you a monthly fee, unless you use the coverage.

Interest on our Overdraft Protection is 19.00%, which is on the low end of what banks typically charge. Other banks charge up to 22% in overdraft interest. In addition, we won’t charge you more than a $5.00 fee per month if you use the coverage.

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How can I avoid being charged a fee or interest?

We’ll send you an email letting you know right away if your Account is overdrawn. If you pay the overdrawn amount by the end of the day, no fees or interest charges will kick in.

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How does Tangerine define “end of the day”?

At Tangerine, we consider “end of the day” as 11:59pm ET.

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How do I cancel my Overdraft Protection?

To cancel the Overdraft Protection on your Tangerine Chequing Account:

  1. Log in.
  2. Choose your Tangerine Chequing Account.
  3. Near the top of your screen, click the ‘Account info’ button to expand your Account details.
  4. Beside your Overdraft limit amount, click ‘more info’.
  5. At the bottom of the ‘Overdraft Used’ box, click the link ‘Cancel Overdraft’.
  6. Confirm the request.

You can cancel your Overdraft Protection at any time, although you'll still be responsible for paying any outstanding overdrawn balances on your Account before the coverage can be cancelled.

If you have any more questions about our Overdraft Protection feature, feel free to give us a call at 1-888-600-6748.

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What is Switch Assistant?

Where do I find the Switch Assistant online?

Can I save my progress and finish later?

How do I know when my direct deposits will begin going into my Tangerine Account?

If I have a payment scheduled to come out of my external bank account that I have now transferred to Tangerine, which bank will my payment come from and when?

What happens if my payroll does not go through but a pre-authorized payment does? Or what if I miss a payment?


 

What is Switch Assistant?

Our Switch Assistant tool is designed to help you transfer your everyday banking to your Tangerine Chequing Account, where you won't pay ridiculous fees just to use your own money. It arranges the transfer of your payroll direct deposits, pre-authorized payments and bill payees in as little as 15 minutes. The tool is simple to use, co-created with feedback from Clients, and gives you updates on how your transfers are progressing.

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Where do I find the Switch Assistant online?

Once you log in, click 'Switch Assistant' on the left side of the screen, and the tool will launch. If you don't yet have a Tangerine Chequing Account, you'll be prompted to begin by opening a Chequing Account.

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Can I save my progress and finish later?

Yes. You can click 'Finish later' and then pick up where you left off up to 10 days later. After 10 days have passed, your progress won’t be saved, so you’ll need to begin again.

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How do I know when my direct deposits will begin going into my Tangerine Account?

The timing of your first deposit will depend on how your employer/depositor processes the deposits. The Switch Assistant is designed to do the leg work for you, but remember to factor in time for your request to be processed once it's received at the other end.

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If I have a payment scheduled to come out of my external bank account that I have now transferred to Tangerine, which bank will my payment come from and when?

It depends on when the payment is scheduled to be withdrawn, when the switch was initiated, and how long the payee takes to process the change at their end. It's always a good idea to follow up with the payee to confirm timing at their end and ask them whether they'll be able to make the change before that next payment goes through.

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What happens if my payroll does not go through but a pre-authorized payment does? Or what if I miss a payment?

With Switch Protection, you can feel confident that in case a transferred pre-authorized payment comes through slightly ahead of a transferred direct deposit, we'll hold off your payment until 7:30 pm to help give it a chance to clear.

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I just got my Tangerine Client Card with Interac Flash. What do I do next?

How do I get a Tangerine Client Card with Interac Flash?

What if I don't want Interac Flash enabled on my Tangerine Client Card?

Where can I pay using Interac Flash?

Will there be times when I won't be able to use Interac Flash and will have to enter my PIN instead?

Is there a fee for using the Interac Flash feature on my Tangerine Client Card?

Can I use Interac Flash outside of Canada?

Is Interac Flash on my Tangerine Client Card safe?


 

I just got my Tangerine Client Card with Interac Flash. What do I do next?

When you get your Tangerine Client Card, you'll need to follow the instructions to activate the Card before using it. You can find the activation instructions on the sticker on the front of your Card.

Once your Client Card is activated, you can use it to make your first purchase. For your first purchase, you'll be asked to insert your Card into the chip reader and enter your PIN. After that transaction, the Interac Flash feature on your Card will then become available. When you make your next purchase under $100 at a participating retailer, you'll be able to pay by simply holding your Client Card in front of the reader at the checkout.

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How do I get a Tangerine Client Card with Interac Flash?

If you already have a Tangerine Chequing Account, you can request a Client Card with Interac Flash in January 2017 by calling us at 1-888-826-4374.

If you don't have a Tangerine Chequing Account, you'll need to open one to get a Client Card with Interac Flash. You can open a Chequing Account online or at a Tangerine Café, Pop-up or Kiosk location.

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What if I don't want Interac Flash enabled on my Tangerine Client Card?

Call us at 1-888-826-4374 to let us know that you'd like to have Interac Flash disabled on your Client Card.

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Where can I pay using Interac Flash?

At participating Interac Flash merchants across Canada. Just look for the Interac Flash logo at the checkout.

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Will there be times when I won't be able to use Interac Flash and will have to enter my PIN instead?

Most of the time, you'll be able to use Interac Flash, and not have to enter your PIN, when paying for purchases under $100. It's possible that some stores could have lower limits, and they may ask you to insert your Card into the chip reader and enter your PIN to pay for purchases under $100.

Other times when you'll need to enter your PIN:

  • The first time you make a purchase using your Tangerine Client Card.
  • Whenever you make a purchase more than $100.
  • When you've reached a maximum of $200 in cumulative Interac Flash payments. This is a safety measure to help ensure you're the one using the Interac Flash feature on your Client Card. When you've reached this point, and have completed a transaction by entering your PIN, your Client Card will reset, so that you can continue using Interac Flash to pay for purchases under $100.

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Is there a fee for using the Interac Flash feature on my Tangerine Client Card?

No. Using Interac Flash counts as regular debit purchases, which are free and unlimited with your Tangerine Chequing Account.

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Can I use Interac Flash outside of Canada?

No, currently Interac Flash is only accepted at merchants in Canada who display the Interac Flash logo.

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Is Interac Flash on my Tangerine Client Card safe?

Interac Flash comes with several precautions to help protect you from fraud and limit potential risks:

  • Each Interac Flash purchase is limited to a $100 maximum.
  • Every time you reach a maximum of $200 in cumulative Interac Flash payments, you'll be prompted to insert your Card into the chip reader and enter your PIN to complete the transaction. This is a safety measure to help ensure you're the one using the Interac Flash feature on your Client Card.
  • All debit purchases, including those made using your Client Card's Interac Flash feature are protected by Interac's Zero Liability Policy.

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