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COVID-19 - How Tangerine is here to help
With the outbreak of COVID-19, we have been focused on the wellbeing of our employees, our families, our Clients and our communities. We’re taking added precautions to ensure we continue to meet your needs even in times of disruption. This is all in an effort to help keep our Clients, our employees and families safe during the COVID-19 outbreak.
Here are a few key reminders:
We are open for business.

As a digital bank, we were built to service our Clients online, through our Mobile Banking app, by phone and through Secure Chat. These communication channels remain open as usual.

Remember, that as always, you can take care of almost all your banking needs by logging in right here (or through our Mobile Banking app, which is available on the App Store or Google Play). For example, you can:

  • View Account balances, transaction history, and your Tangerine Credit Card Account information

  • Send money using Interac e-Transfer®

  • Make Canadian bill payments

In an effort to prevent the spread of COVID-19, we are temporarily closing our Tangerine Cafes to help protect our customers and employees.

Our Contact Centre will still be available 24/7 in order to help you with your banking. If you experience longer than usual wait times, we apologize for this, but trust that we are doing everything in our power to get to you as quickly as we can. To help reduce the number of calls, and the waiting times on each call, some of your questions could be answered at tangerine.ca, either through our search or our web browser Chatbot feature, or by logging in for a Secure Chat session with an Associate.

Of course, if you want to speak in person, don’t hesitate to call us at 1-888-826-4374. We’re here to help you.

You can bank with peace of mind.

All of our Canadian dollar savings products, like our Tangerine Savings Account, Guaranteed Investments (GICs), Business Savings Accounts, Tax-Free Savings Account (TFSA) and RSP Accounts are eligible for Canada Deposit Insurance Corporation (CDIC) insurance.

And remember, banking with Tangerine means you’re dealing with a bank that has a solid track record of over 22 years as well as being owned by Scotiabank, one of Canada’s largest banks.

Your money is accessible.

You have free access to your money at over 3500 Scotiabank ABMs across Canada. These ABMs are replenished with cash regularly, so your money is there when you need it. And every ABM screen and keypad is sanitized daily.

Some relief in tough times.

As all of our workplaces have been disrupted, some of you may be worried about bills that are coming due in the short term.

Under the exceptional circumstances we’re facing during this public health crisis, we understand that some of our Clients may be facing financial hardship. We may be able to help with specific unique arrangements for you, such as potentially deferring Tangerine Mortgage payments, where certain criteria are met. You can read more about our hardship support here.

We know what you’re going through is tough and we are here to help you through it.

Be vigilant in the fight against fraud.

During this time of heightened concern, it is important to be especially vigilant against those seeking to commit fraud. We are here to protect you: Tangerine will never send you unsolicited emails asking for confidential information, such as your password, PIN, access code, Credit Card, or Account Numbers. Please do not respond to unsolicited emails, text messages, websites, or pop‑up windows that request this type of information. We also remind you not to open attachments or click hyperlinks in emails or text messages that are sent by someone you don’t know or recognize.

Let us help guide you.

To help navigate through your questions, we have some great information on our Forward Thinking blog ‑ which can provide some valuable and reassuring perspective on how you can stay in control of your savings, investments and debt during the unique times we’re in.

We will continue to be here for our employees and customers for as long as it takes to recover. Canada has faced many challenges in its history, and we’ve weathered every one of them. We know our country has everything it needs to come through the other side this time as well.

We hope that you and your loved ones are keeping safe and healthy.

Team Tangerine

Interac e-Transfer is a registered trade-mark of Interac Inc. Used under licence.