COVID-19 - How Tangerine is still helping Clients

We're working hard to support our Clients, our employees and our community.

Open for business

New innovative features

Bank with peace of mind

In the community

We're a digital bank, which means we were designed so you can bank from home. And banking from home is easier than ever on our Mobile Banking app, by phone or through Secure Chat.

Remember, that as always, you can take care of almost all your banking needs by logging in right here or through our Mobile Banking app. And if you need cash, you have free access to your money at over 3,500 Scotiabank ABMs across Canada.

Download the app

Google store  AppStore 

For example, you can:

  • View Account balances, transaction history, and your Tangerine Credit Card Account information

  • Send money using Interac e-Transfer®

  • Make Canadian bill payments

  • Request a replacement Client Card

Our Contact Centre will still be available 24/7 in order to help you with your banking. If you experience longer than usual wait times, we apologize for this. Trust that we're doing everything in our power to get to you as quickly as we can. We're here to help you, so please don't hesitate to call us at 1-888-826-4374.

To help reduce call volumes and wait times:
  1. 1 You can see estimated call wait times in our Contact Us section.
  2. 2 Use our FAQs to look up the information you need.
  3. 3 Ask our Chatbot your questions.
  4. 4 Log in for a Secure Chat session with an Associate.

Looking for tax‑related information?

Go to our Online Tax Centre for your answers.

You can bank with peace of mind

Your safety and security is a top priority for us. We use proven security technology, strict privacy standards, identity confirmation controls and 24/7/365 real‑time monitoring on transactions. You can learn more about what we do and how you can protect yourself on our safety and security page.

All of our savings products, like our Tangerine Savings Account, Guaranteed Investments (G I C's), Business Savings Account, Tax-Free Savings Account (TFSA) and RSP Account are eligible for Canada Deposit Insurance Corporation (CDIC) insurance.

And remember, banking with Tangerine means you’re dealing with a bank that has a solid track record of over 22 years as well as being owned by Scotiabank, one of Canada’s largest banks.

New, innovative features

Your money is important. That's why we're always working to help you make the most of it. Check out some of the new banking features we've launched to help make your financial goals that much more reachable. Oh, and they're all free!

Visafootnote asterisk Debit:

Stay in control of your spending by paying with money you already have. Shop online or in person with money available in your Tangerine Chequing Account.

Sign up in a snap:

Download our Mobile Banking app for a simple sign-up experience that’s as easy as taking a selfie. Just use your phone to scan your valid government-issued ID and then take a selfie so we can confirm it’s youfootnote dagger†. Easy.

Money management tools:

Explore handy ways to help your money get ahead. Track your spending with Left To Spend, start saving with Goals or Automatic Savings, and so much more.

How we’re helping our communities

It’s important to us to make a positive impact on communities across Canada, during good times as well as challenging times. We support a wide range of grassroots community initiatives, and we’re committed to continue helping our local communities, especially when they need us most.

We work with several local charity partners and reached out to those most affected to see what we can do to help. With an immediate need for food resources, we coordinated weekly lunch deliveries to several community agencies, with hundreds delivered so far and counting! And on April 27th, we marked Tangerine’s 23rd birthday with our Gifting it Forward initiative, donating $23,000 each to four of our longstanding partners:


The funds will help ensure they can continue to serve some of the most vulnerable people in our communities.

Client accessing ATM
 

Tangerine is proud to be one of the founding partners supporting the Bringing Toronto Back to its Feet program. This initiative transformed Scotiabank Arena into Toronto’s largest kitchen to prepare and deliver as many as 10,000 meals a day to help feed people in need, and to share a small token of thanks with our frontline healthcare workers. Check out bringtorontoback.com for more information.

 

Tangerine is proud to be one of the founding partners supporting the Bringing Toronto Back to its Feet program. This initiative transformed Scotiabank Arena into Toronto’s largest kitchen to prepare and deliver as many as 10,000 meals a day to help feed people in need, and to share a small token of thanks with our frontline healthcare workers. Check out bringtorontoback.com for more information.

Some big (and emotional) surprises for Tangerine's Visafootnote asterisk* Debit launch

To celebrate the launch of Tangerine's new Visa* Debit Chequing Account feature, which helps Canadians take control of their spending, Tangerine set out to also make a real difference in the lives of two Clients impacted by COVID‑19. Here are their full stories and reactions to the big surprise.

Tangerine Clients Impacted by COVID-19 Surprised with Special News
Let us help guide you

To help navigate through your questions, we have some great information on our Forward Thinking blog—which can provide some valuable and reassuring perspective on how you can stay in control of your savings, investments and debt during the unique times we’re in.

We'll continue to be here for our employees and Clients for as long as it takes to recover. Canada has faced many challenges in its history, and we've weathered every one of them. We know our country has everything it needs to come through the other side this time as well.

Interac e-Transfer is a registered trade-mark of Interac Inc. Used under licence.
footnote asteriskTrademark of Visa International Service Association and used under licence.
footnote daggerSome conditions may apply. Service is subject to availability and successful digital verification.