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Give us a call 24 hours a day, 7 days a week at
1-888-826-4374.

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Saving & Chequing

Weekdays 8am - 8pm ET
Weekends 9am - 5pm ET

Investing

Weekdays 8am - 8pm ET

FAQs

If you've got questions, we've got answers.
visit our FAQ's

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FAQs

Do you have questions about any of the products or services we offer? If you’ve got questions, we’ve got answers. Choose from one of the categories to the left or choose from our top questions asked below.

Top questions



Which of my Accounts qualify for a Tax Receipt?

Account TypeTax ReceiptThe Why and How
Tangerine Savings Account, Non-Registered Yes If the interest earned is $50 or more for the calendar year, you’ll receive a tax receipt.
Tangerine Tax-Free Savings Account (TFSA), Registered No Tax-Free Savings Accounts don’t generate a tax receipt, since interest earned is tax-free.
Tangerine RSP Savings Account, Registered Yes RSP Accounts generate RSP Contribution Receipts. For more information see RSP Receipts FAQs.
Tangerine Chequing, Non-Registered Yes If the interest earned is $50 or more for the calendar year, you’ll receive a tax receipt.
Tangerine Business Savings Account No Business Accounts don’t qualify for a tax receipt. Please print your statements and provide them to your accountant.
Tangerine Investment Fund Account, Non-Registered Yes Holders of non-registered Investment Fund Accounts (that is, non-RSP, non-TFSA and non-RIF Investment Fund Accounts) will receive a T3 tax slip for any fund that has had a distribution in the previous year. These slips show any interest, dividend, or capital gain income earned.
Tangerine Tax-Free Investment Fund Account, Registered No Tax-Free Investment Fund Accounts don’t generate a tax receipt, since all distributions and gains in the Account are tax-free.
Tangerine RSP Investment Fund Account, Registered Yes RSP Investment Fund Accounts generate RSP Contribution Receipts for contributions made to that Account.
Tangerine RIF Investment Fund Account, Registered Yes RIF Investment Fund Accounts generate T4RIF tax slips for any withdrawals made from that Account.

Where can I find my tax receipts?

Once you’re logged in, your tax receipts can be found by clicking ‘Documents’ from the menu that appears when you click your name near the top right corner of your screen. Please keep in mind that tax receipts are only issued if interest earned during the year was over $50.

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I lost my PIN that gives me access to my Account by telephone and online. How can I retrieve it?

You can reset your PIN either on the phone or online. Before we reset your PIN, we’ll ask a few security questions to make sure it’s really you.

To reset your PIN online:

  • Click ‘I'm a Client, Let Me In’, enter your Client Number and click ‘Log Me In’.

  • When you reach the point where you’d normally enter your PIN, click the link ‘Forgot your PIN?’.

  • Enter the personal information requested, then click ‘Next’.

  • Your old PIN is now deactivated. Enter a new PIN, then click ‘Next’.

  • Your PIN will be reset, and you'll have immediate access to your Tangerine Accounts, both online and by phone.

To reset your PIN over the phone:

Call us at 1-888-826-4374 . When your PIN has been reset, you'll have immediate access to your Tangerine Accounts, both online and by phone.

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Where is the transfer money option?

Once you’re logged in, ‘Move Money’ is near the top right of the screen, just under your name. If you’re using a smartphone or tablet, click the Menu icon to display the menu options, followed by ‘Move My Money’.

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How do I order new cheques on the Tangerine website?

Once you’re logged in, go to the Chequing Account you’d like to order cheques for. Click the ‘Order Cheques’ button, which appears near the top of the screen, under the balance information.

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How do I download electronic statements on the new Tangerine site?

You can view your electronic statements on our new website by logging in and clicking ‘Documents’ from the menu that appears when you click your name near the top right corner of your screen. Under ‘Documents’, click ‘Statements’. If you’re not already signed up to receive electronic statements, you can do so by following these steps:

  • When logged in, click ‘Profile & Setting’ from the menu that appears when you click your name near the top right corner of your screen.

  • In ‘General Settings’, under ‘Other Communications’, select ‘Edit’.

  • Choose ‘Electronic’ and select ‘Submit’.

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