We're Here for You

By Phone

Give us a call 24 hours a day, 7 days a week at
1-888-826-4374.

By Online Chat Session
Saving & Chequing

Weekdays 8am - 8pm ET
Weekends 9am - 5pm ET

Investing

Weekdays 8am - 8pm ET

FAQs

If you've got questions, we've got answers.
visit our FAQ's

Face-to-Face

We'd love to have you drop by one of our Tangerine Locations

By Mail

3389 Steeles Avenue East
Toronto, Ontario
M2H 0A1

In Online Communities

FAQs


When will I receive my Credit Card, Client Card or Cheque Book during the Canada Post Labour Disruption?

For new Credit Card applications, or replacement Card requests, Card delivery will be delayed until after the labour disruption. For new Chequing Accounts, Clients will experience a delay receiving their Client Card for debit purchases and ABM transactions until after the labour disruption. The same would apply for cheque book order delivery. Note that if you’re near a Tangerine Café, you can pick up a non-personalized Client Card at the Café. Replacement Cards will also be delayed until after the labour disruption.

Back to Top


How do I send in a payment for my Credit Card, Line of Credit (Home Equity Line of Credit or Credit Account) and Mortgage?

For Credit Cards, you can make payments by telephone, through another financial institution, through a drop box at a Tangerine Café, or online. Depending on the method used, payments may take several days to reach us.

For Home Equity Line of Credit, Credit Account and Mortgage Clients, you can make payments by telephone, through a drop box at a Tangerine Café, or online. Depending on the method used, payments may take several days to reach us.

Back to Top


When will I receive my printed statements?

Printed statements for all Accounts won’t be sent until after the labour disruption ends. For Credit Card Clients who receive paper statements, you’ll be automatically converted to electronic statements for the duration of the labour disruption. Once the labour disruption is over, we’ll go back to sending you paper statements.

You can also arrange to get your statements and other documents electronically for most of your Accounts by logging in and going to ‘Profile & Settings’ under your name in the top right of your screen. From there, hit ‘General’ and scroll down to choose your eDocument preference under ‘Other Communications’. You’ll see your new electronic statement the month following your preference change. Please note that Mortgages and Tangerine Credit Accounts are paper only Accounts.

Back to Top


What will happen with documents, cheques or other items you’d normally mail to us?

We’ll process these as soon as we receive them and will send out any subsequent documents after the labour disruption ends. Remember, you can also use the Cheque-In® feature of our Mobile Banking app to deposit cheques instantly with your smartphone or tablet. In circumstances where we need original documents, please courier them to us at 3389 Steeles Avenue East, Toronto, Ontario, M2H 0A1. For any other documents, please fax or email us at: Credit Cards: email creditcards@tangerine.ca or fax to 1-888-600-6780. For documents related to all other products: fax 1-888-600-6750.

Back to Top



When will I receive my printed trade confirmation?

Printed trade confirmations for all Accounts won’t be sent until after the labour disruption ends. Trade confirmations can be viewed online when you log in at tangerine.ca and go to your Inbox.

Back to Top


How do I make a payment to my line of credit, the Tangerine Credit Account?

You’ll still be responsible for ensuring your Credit Account payments are received when due. You can check your Account details and minimum payment information by logging in at tangerine.ca. You can also make your minimum payment online or by calling us at 1-888-826-4374. If your payment isn’t received by your payment due date, we’ll continue to auto-debit your payment account on the 25th of the month.

Back to Top


My Mortgage is coming up for renewal soon. How do I renew it?

Please call us at 1-800-568-2190 and we’ll help you renew your Mortgage over the phone. If you like we can arrange an early renewal now (within 120 days of your renewal date) without a penalty.

Back to Top

Top questions



When will I receive my tax receipts?

For Accounts other than Investment Fund Accounts, receipts will be ready as follows:

Receipt Type Electronic Receipts (by week of) Paper Receipts (by week of)
RSP — Balance of year contributions Jan 9, 2017 Jan 16, 2017
T4RSP — Statement of RSP Account Income (including HBP and LLP) Jan 9, 2017 Jan 16, 2017
T4RIF — Statement of Income From a Registered Retirement Income Fund Jan 9, 2017 Jan 16, 2017
RL-2 — Statement of RSP/RIF Account Income (including HBP and LLP) for Quebec Residents Jan 9, 2017 Jan 16, 2017
NR4 — Statement of Amounts Paid or Credited to Non-Residents Jan 9, 2017 Jan 23, 2017
T5 — Statement of Investment Income receipts Jan 9, 2017 Jan 23, 2017

Annual statements for Savings Accounts will be mailed by the week of January 16, 2017. Annual mortgage statements will be mailed by the week of January 30, 2017.

For Investment Fund Accounts, receipts will be ready according to the following schedule:

Receipt Type Electronic Receipts (by week of) Paper Receipts (by week of)
RSP — Balance of year contributions Jan 9, 2017 Jan 16, 2017
T4RSP — Statement of RSP Account Income (including HBP and LLP) Jan 16, 2017 Jan 23, 2017
T4RIF — Statement of Income From a Registered Retirement Income Fund Jan 16, 2017 Jan 23, 2017
RL-2 — Statement of RSP/RIF Account Income (including HBP and LLP) for Quebec Residents Jan 16, 2017 Jan 23, 2017
NR4 — Statement of Amounts Paid or Credited to Non-Residents Jan 16, 2017 Jan 23, 2017
RL2 — Statement of Retirement and annuity income (including HBP and LLP) for Quebec Residents Jan 16, 2017 Jan 23, 2017
T3 — Statement of Trust Income Allocations & Designations Not available Mar 13, 2017
RL16 — Statement of Trust Income for Quebec Residents Not available Mar 13, 2017

Receipts for RSP contributions made in the first 60 days of 2017, starting the week of January 30, 2017 and every two weeks thereafter until the week of March 13, 2017.

Back to Top


Which of my Accounts qualify for a Tax Receipt?

Account type Tax Receipt? The why and how
Tangerine Savings Account, Non-Registered Yes If the interest earned is $50 or more for the calendar year you will receive a Tax Receipt
Tangerine Tax-Free Savings Account (TFSA), Registered No The Tax-Free Savings Account does not generate a Tax Receipt as all interest earned is Tax-Free
Tangerine RSP Account, Registered No RSP Accounts generate RSP Contribution receipts for more information see RSP Receipts FAQ’s
Tangerine Chequing, Non-Registered Yes If the interest earned is $50 or more for the year you will receive a Tax Receipt
Tangerine Business Savings Account No Business Accounts do not qualify for a Tax Receipt, please print your statements and provide them to your accountant
Tangerine Investment Fund Account Yes Non-registered Investment Fund Account (that is, non-RSP, non-TFSA and non-RIF Investment Fund Accounts) holders will receive a T3 tax slip for any fund that has had a distribution the previous year. These slips show any interest, dividend, or capital gain income earned.
Tangerine Tax-Free Investment Fund Account No The Tax-Free Investment Fund Account does not generate a Tax Receipt since all distributions and gains are tax-free.
Tangerine RSP Investment Fund Account Yes RSP Investment Fund Accounts generate RSP Contribution receipts for contributions made to that Account.
Tangerine RIF Investment Fund Account Yes RIF Investment Fund Accounts generate T4RIF tax slips for any withdrawals made from that Account.

Back to Top


Where can I find my tax receipts?

Once you’re logged into the Tangerine website, your tax receipts can be found in the ‘My documents’ section, which is located in the left side menu. Please keep in mind that tax receipts are only issued if interest earned during the year was over $50.

Back to Top


I lost my PIN that gives me access to my Account by telephone and online. How can I retrieve it?

You can reset your PIN either on the phone or online. Before we reset your PIN, we’ll ask a few security questions to make sure it’s you.

To reset your PIN online:

  • Click I'm a Client, let me in!, enter your Client Number and click Go.

  • If this isn't your usual computer, answer your secret question and click Next.

  • Under the field where you would normally enter your PIN, click the link I forgot my PIN.

  • Enter the personal information requested, then click Next.

  • Your old PIN is now deactivated. Enter a new PIN, then click Next.

  • Your PIN will be reset and you'll have immediate access to your Tangerine Accounts, both online and by phone.

To reset your PIN over the phone:

Call us at 1-888-464-3232 or 416-756-2424 . When your PIN has been reset, you'll have immediate access to your Tangerine Accounts, both online and by phone.

Back to Top


Where is the transfer money option?

If you’re using a desktop or laptop, please make sure your browser window is fully maximized. Once you’re logged into our website, ‘Move my money’ is in the menu on the left side of the screen. If you’re using a smartphone or tablet, click the Menu icon to display the menu options, followed by ‘Move my money’.

Back to Top


How do I close my Account?

To close a Tangerine Account, please call us at 1-800-464-3473 and we’ll be happy to help. We’re here 24 hours a day, 7 days a week.

Back to Top


How do I order new cheques on the Tangerine website?

Once you’re logged into our website, go to the Tangerine Chequing Account you’d like to order cheques for. Click the Order my cheques link, which is located just above your transaction history.

Back to Top


How do I download eStatements on the new Tangerine site?

You can view your eStatements on our new website by logging in and clicking ‘My documents’ (in the menu on the left side of your screen), followed by ‘Statements’. If you’re not already signed up to receive eStatements, you can do so by following these steps:

  • When logged into the website, click ‘My info and options’.

  • Select ‘General settings’

  • Under Communication, edit your Statement preferences.

  • Choose Electronic and Update.

Back to Top