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My Client Card and/or Credit Card is Lost or Stolen FAQs

Mobile

If your Tangerine Client Card is misplaced, you can lock it until it turns up. Here's how:


Step 1

Select your Chequing Account, tap the 3 dots in the top corner of the screen and select 'Manage Card'


Step 2

Under ‘Actions’ select the ‘Lock or Unlock’ toggle button and follow the prompts from there. 

 

If you know your Client Card is lost or stolen, then request a replacement Card. Here's how:
 

Step 1

Select your Chequing Account, tap the 3 dots in the top corner of the screen and select 'Manage Card' 


Step 2

Under ‘Actions’ tap ‘Replace lost, stolen or damaged Card’.

 

Online

If your Tangerine Client Card is misplaced, you can lock it until it turns up. Here's how:

 

Step 1

Log in if you aren't already, and then select your Chequing Account


Step 2

Click the 'Manage Card’ button


Step 3

Under ‘Actions’ select the ‘Lock or Unlock’ toggle button and follow the prompts from there.

 

If you know your Client Card is lost or stolen, then request a replacement Card. Here's how:
 

Step 1

Log in if you aren't already, and then select your 'Chequing Account'


Step 2

Click the 'Manage Card’ button


Step 3

Under ‘Actions’ click ‘Replace lost, stolen or damaged Card’ and follow the steps from there.

Mobile

If your Tangerine Credit Card is misplaced, you can lock it until it turns up.

 

Step 1

Select your Credit Card Account.

Step 2

Tap ‘Manage Card’ and select ‘Lock Card’ and follow the prompts from there.

 

Remember you'll need the CVC number to unlock.

This will stop any new activity on your Card from the date you select this feature.

 

Once it’s locked, and you can’t find your Card, please call us at 1-888-826-4374.

If you’re travelling outside Canada or the U.S., you can call us collect at 416-758-3139. We'll issue a replacement Card, and it should arrive within 5 to 7 days.

 

Online

If your Tangerine Credit Card is misplaced, you can lock it until it turns up.

 

Step 1

Log in if you haven’t already and select your Credit Card Account.

Step 2

Click the ‘Lock Card’ button and follow the steps from there.

Remember you'll need the CVC number to unlock.

This will stop any new activity on your Card from the date you select this feature.

 

Once it’s locked, and you can’t find your Card, please call us at 1-888-826-4374.

If you’re travelling outside Canada or the U.S., you can call us collect at 416-758-3139. We'll issue a replacement Card, and it should arrive within 5 to 7 days.

Mobile 

If you know your Client Card is lost or stolen, lock your Card.  Then request a replacement. 


Here's how to lock your Client Card:

 

Step 1

Select your Chequing Account, tap the 3 dots in the top corner of the screen and select 'Manage Card'.
 

Step 2

Under ‘Actions’ select the ‘Lock or Unlock’ toggle button and follow the prompts from there.

 


Request a replacement Card: 

 

Step 1

Select your Chequing Account, tap the 3 dots in the top corner of the screen and select 'Manage Card’.
 

Step 2

Under ‘Actions’ tap ‘Replace lost, stolen or damaged Card’ and follow the prompts.

 


Online

If you know your Client Card is lost or stolen, lock your Card. Then request a replacement. 


Here's how to lock your Client Card:

 

Step 1

Log in if you aren't already, select your Chequing Account.
 

Step 2

Select the 'Manage Card’ button.
 

Step 3

Click the ‘Lock or Unlock’ toggle button and follow the prompts from there.

 


Request a replacement Card: 

 

Step 1

Log in if you aren't already, select your Chequing Account.
 

Step 2

Click 'Manage Card'.
 

Step 3

Select 'Replace lost, stolen or damaged Card' and follow the prompts. 

Mobile

If your Tangerine Credit Card is lost or stolen:

 

Step 1

Select your Credit Card Account.
 

Step 2

Tap ‘Manage Card’ and select ‘Lock Card’ and follow the prompts from there.
 

Remember you'll need the CVC number to unlock.

 

This will stop any new activity on your Card from the date you select this feature.

Once it’s locked, if you can’t find your Card, please call us at 1-888-826-4374.

If you’re travelling outside Canada or the U.S., you can call us collect at 416-758-3139. We'll issue a replacement Card, and it should arrive within 5 to 7 days.

 

Online

If your Tangerine Credit Card is lost or stolen:
 

Step 1

Log in if you haven’t already and select your Credit Card.
 

Step 2

Click the ‘Lock Card’ button and follow the steps from there.

Remember you'll need the CVC number to unlock.

 

This will stop any new activity on your Card from the date you select this feature.

Once it’s locked, if you can’t find your Card, please call us at 1-888-826-4374.

If you’re travelling outside Canada or the U.S., you can call us collect at 416-758-3139. We'll issue a replacement Card, and it should arrive within 5 to 7 days.

Your Card can remain locked until 2 months past your expiry date. After this, the Card will automatically be cancelled and you'll need to order a new one.

 

You can keep your Credit Card locked for as long as you need. It will remain locked until you choose to unlock it. While your Card is locked, transactions will be declined to help protect your Account.

  • In store debit purchases and/or refunds
  • ABM transactions
  • Visa* Debit transactions, including bill payments
  • In-app and mobile wallet provisioning (adding a new card to Mobile wallet/App when current card is locked)

Transactions that will not be affected include:

  • Pre-authorized payments set up using your Chequing Account Number
  • Cheque-in deposits
  • Payroll deposit
  • Mobile wallet purchases, as long as your Card was added to your wallet before being locked

When your Credit Card is locked, the following transactions will be declined:

  • New in-store and online purchases
  • ABM Cash Advances
  • Mobile payments
  • Balance Transfers

All other features, including pre-authorized payments, will still be available.

No — locking your Client Card only affects your Card. Your joint Account holder’s Card will continue to work as usual.

No — locking your Credit Card only affects your Card. An Authorized User’s Card won’t be impacted and must be locked separately if needed.

When your Card is locked, a banner will appear in your Chequing Account letting you know your Card is currently locked. When locking or unlocking your Card, you'll receive an email along with a notification in your online Inbox.

When your Card is locked, you’ll see the unlock button online and in the app. When locking or unlocking your Card, you'll receive an email along with a notification in your online Inbox.