Tangerine Honoured in Ipsos® Customer Service Study for Eleventh Straight Year

Bank receives six awards recognizing customer service in study across all Canadian financial institutions

TORONTO, ON – August 25, 2016

Tangerine is thrilled to be recognized as a customer service leader in the Ipsos Best Banking Awards for the eleventh year in a row, with six awards received across six categories. The study, which surveys Canadians across the country, awards Canadian financial institutions for exceptional customer service, based on a number of key performance indicators.

Tangerine received awards in the following customer service categories:

  • Recommend to Friends or Family*

  • Interest Rates & Service Charges*

  • Products & Services Excellence*

  • Online Banking Excellence

  • Mobile Banking Excellence

  • Value for Money

"At Tangerine, everything we do is focused on exceeding the expectations of our two million Clients and to be recognized again by the Ipsos Best Banking Awards shows that we’re delivering," said Peter Aceto, President and CEO of Tangerine. "We offer the everyday banking products that Canadians need while providing the best service across all of our channels including online, mobile and 24/7 phone and chat support. We’re pleased to have received honours across six different Ipsos categories."

These Ipsos Best Banking Awards follow Tangerine’s recent recognition in the 2016 J.D. Power Canadian Retail Banking Customer Satisfaction Study – Tangerine earned the highest ranking in customer satisfaction among midsized banks for the fifth straight year.

Ipsos 2016 Best Banking Awards are based on ongoing quarterly Customer Service Index (CSI) survey results. Sample size for the total 2016 CSI program year ended with the August 2016 survey wave was 47,305 completed surveys yielding 67,678 financial institution ratings nationally.

*Tangerine is the Sole Award Winner of the Ipsos Best Banking Award 2016 for 'Recommend to Friends or Family', 'Interest Rates & Service Charges', and 'Products & Services Excellence' among all financial institutions.

About Tangerine
Tangerine is a direct bank that delivers simplified everyday banking to Canadians. With nearly 2 million Clients and close to $38 billion in total assets, we are Canada's leading direct bank. Tangerine offers banking that is flexible and accessible, products and services that are innovative, fair fees, and award-winning Client service. From no-fee daily chequing to high-interest savings accounts, GICs, RSPs, TFSAs, mortgages, a Credit Card, and mutual funds through its subsidiary, Tangerine Investment Funds Ltd., Tangerine has the everyday banking products Canadians need. With over 1,000 employees in Canada, our presence extends beyond our website and Mobile Banking app to our Café locations, Pop-Up locations, Kiosks and 24/7 Contact Centres. Tangerine was launched as ING DIRECT Canada in 1997. In 2012 it was acquired by Scotiabank, and operates independently as a wholly-owned subsidiary.

Follow us on Twitter @TangerineBank.

For more information, visit tangerine.ca

The 'Tangerine' trademarks are owned by the Bank of Nova Scotia and used under licence.
Ipsos® is a registered trademark of Ipsos SA
J.D. Power 2016 Canadian Retail Banking Customer Satisfaction Study is a service mark of J.D. Power and Associates