Contact us

We're famous for helping Canadians save their money.  We don’t believe in unfair fees or minimums and we pay considerably higher interest than the average of the major banks because we believe you deserve more for your hard earned money.  We can do this because we don't have expensive branches to maintain and run. Since we don’t have brick-and-mortar branches to pay for, we save money, and we’re happy to pass our savings on to you.

So where do you turn when you want to talk to someone here at Tangerine?

By phone

To experience our award-winning customer service, call us toll free:

Tangerine (24 hours a day, 7 days a week)
Service in English 1-888-826-4374 or 416-756-2424
Service in French 1-844-826-4374

To reset your login Secret Questions:
Service in English and French 1-888-723-3304

Wondering about your tax receipts? Learn more

Tangerine Mortgages (Monday to Saturday, 8:00 am to 10:00 pm ET). We are closed on holidays.
Don't have a Tangerine Mortgage yet?
Service in English 1-800-568-2190 or 416-758-5600
Service in French 1-866-568-2190 or 416-758-5600

If you already have a Tangerine Mortgage:
Service in English and French 1-877-464-5565

Tangerine Investment Funds (Monday to Friday, 8:00 am to 8:00 pm ET)
Service in English 1-877-464-5678
Service in French 1-888-600-6161

Tangerine Credit Card Services
Service in English and French 1-888-826-4374

To Call us Collect (calling from outside Canada)
Service in English and French 416-758-3139


By online chat session

Chat availability
Weekdays: 8:00 am – 8:00 pm ET
Weekend: 9:00 am – 5:00 pm ET

Sorry, we aren't available at the moment.

Get the conversation started – Chat with us


Face-to-face

If you'd like to meet us face-to-face, we’d love to have you drop by one of our Tangerine Locations.

Find a Tangerine Location nearest you.


In online communities

We love to chat and connect with Savers. Check out what we're up to or just drop by to say hi!

  

Having an issue? Your experience is our priority. Tweet us at @TangerineHelps.

Hours: Monday to Friday 8:00 am to 8:00 pm ET, Saturday & Sunday 10:00 am to 6:00pm ET.


By mail

Tangerine
3389 Steeles Avenue East
Toronto, Ontario
M2H 0A1

And in case you need it, here’s our bank information:

Institution #614
Transit # 00152

Locate an ABM


Received a suspicious email?

If you receive an email that asks you to provide confidential information such as your Client Number, Account Number, PIN or password, do not respond and do not click on any links included in the email. Please contact us right away and forward the suspicious email to phishing@tangerine.ca. For more information on phishing and Identity Theft, please visit the Canadian Bankers Association website.

Have more questions? Check out our FAQs.