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Package Agreement

1. Overview

The Package Agreement (“Agreement”) covers the terms and conditions associated with the “Package” and will apply in addition to the terms and conditions of your existing Chequing Account (Account Terms | Tangerine). Please read the Agreement carefully as it constitutes a legally binding agreement between you (“you”, “your”, “Account holder”, “Tangerine Client”, or “Client”) and Tangerine Bank (“Tangerine”, “Bank”, “we”, “our” or “us”).

2. Package Terms

a. Package Availability: This Package is available on an optional basis to existing Tangerine Clients who: (1) have a Chequing Account from Tangerine; (2) receive a communication about the Package directly from Tangerine; and (3) activate the Package (as described in Section 2.c.).

b. Eligible Client: A Tangerine Client is considered an “Eligible Client” if they meet the following conditions:

i. Client receives an email communication about the Package directly from Tangerine in their name; and

ii. Client’s name appears as a sole accountholder on a Chequing Account from Tangerine or a primary accountholder of a joint Chequing Account from Tangerine to which the “Package Fee” is charged (as further described and set out in Section 3.a.).

c. Package Activation: To activate the Package, Client must accept this Agreement by clicking the “Opt In” button in the communication received directly from Tangerine within the date and time set out in that communication. The Eligible Client will not be able to activate the Package outside of the prescribed time and date set out in that communication. If the Eligible Client successfully activates the Package, the “Package Start Date” will be next calendar day after that acceptance.

d. Package Benefits: The Package Benefits for an Eligible Client are listed below and will be applicable from the Package Start Date. All the Package Benefits are only available across the Eligible Client’s accounts where they are a sole account holder, a borrower, or a primary account holder on a joint account and such Package Benefits include:

i. Tiered Savings Account Benefit (defined in Section 6)

ii. Chequing Booster Benefit (defined in Section 6)

iii. Access to Special Mortgage Rates (where Primary Chequing Account Holder must also be a Mortgage Borrower. (Additional details in Section 7) (collectively, “Package Benefits”)

e. Package Benefits cannot be combined with any other discounts, offers, or promotions except as otherwise permitted by Tangerine.

3. Package Fees and Terms

a. Billing Cycle: Package Fee of CAD $6.99 (“Package Fee”) will be charged monthly to the Chequing Account, as selected by the Client as the method of payment (“Main Account”), on the 1st day of the next calendar month. Client will not be charged the Package Fee for the 1st month in which Client activates the Package. For example, if Client activates the Package on May 20, 2026, no Package Fee will be charged for May 2026 on June 1, 2026. If the Client continues to have the Package activated for the month of June, Package Fee for June 2026 will be charged on July 1, 2026.

b. Method of Payment: Package Fees can only be paid through a Chequing Account where the Client is the sole account holder or the primary account holder. If the Client has more than one Tangerine Chequing Account where they are the sole account holder or the primary account holder, the Eligible Client will need to choose one Chequing Account to be the Main Account for monthly billing of the Package Fee at the time of activation. Clients will not be able to change their Main Account after activation. If the Main Account is closed, the Package will also be cancelled.

c. Insufficient Funds in Account: If the Package Fee cannot be deducted from the Main Account, due to insufficient funds, the following scenarios apply:

i. Clients with Overdraft Protection on the Account: Overdraft Protection Fee and interest charges may apply when your Main Account becomes overdrawn as a result of the Package Fee being charged pursuant to the terms and conditions of the Overdraft Protection Plan.

ii. Clients without Overdraft Protection: If Client does not have sufficient funds to pay the Package Fee charged on the 1st of the month, a second attempt will be made on 7th of the month to deduct the Package Fee failing which Tangerine will cancel the Package on the next calendar day (refer to Section 4). After the cancellation, Package Benefits will remain available until the end of the month. If The Main Account does not have Overdraft Protection, the Main Account will not be forced into a negative balance to pay the Package Fee or be charged with NSF fee.

iii. Right of Setoff: Tangerine may debit any other account Client has with Tangerine for the amount of any payment Client is required to make to Tangerine, or for any other amount owed to Tangerine, under this Agreement and credit the amount to the outstanding debt. Tangerine’s exercise of its right of setoff will not reinstate (or re-activate) the Package that had already been canceled.

d. Eligibility‑Based Package Fee Waiver: Client will not be charged Package Fee in a given month (“Fee Waiver”) if their eligible automated and recurring payroll direct deposits are received in their Chequing Account for which they are a primary account holder and the following conditions are met:

i. Payroll direct deposits must be received in the full amount to qualify; partial payroll direct deposits will not be considered eligible. Proof of payroll may be required in the event of a dispute;

ii. Payroll direct deposits must be for a minimum of $200 for each calendar month;

iii. Eligible payroll direct deposit must be received in the Client’s eligible Chequing Account by 11:59 PM EST on the last calendar day of the month; and

iv. Only deposits categorized under the Payments Canada code as payroll listed in Appendix A qualify for the Fee Waiver, including Pension, Employment Insurance, Old Age Security, Canada Pension Package, Workers Compensation, Parental Assistance and Income Security Benefit. Please note deposits under CPA Code 450 - Miscellaneous’ will not qualify for the Fee Waiver.

v. If the above eligibility conditions are not met in a given month, Package Fee will be charged. For example, if payroll deposits are not received in June 2026, the Package Fee for June 2026 will be charged. If the Client cancels payroll deposits on June 15, 2026 but still meets all of the conditions above in paragraphs i, ii, iii, and iv, they will receive a Fee Waiver for June 2026 and will be charged in July 2026.

4. Amendment or Cancellation of Package

a. Package Cancellation: This Section pertains to cancellation of the benefits and services provided through the Package. Cancellation provisions are further subject to the cancellation provisions relating to the specific products and services agreements.

b. Client Initiated Package Cancellation: Client may cancel Package at any time via Tangerine Mobile Application or website by going in the “Packages” Section and following instructions on the screen. Clients can call the Contact Centre at 1-888-826-4374 for assistance.

i. Cancellation will be effective as of 11:59 PM on the last calendar day of the month in which the cancellation request was made (“Package End Date”), unless otherwise specified.

ii. All the Package Benefits as listed in Section 2 will be applicable until Package End Date, unless otherwise stated in this Agreement.

iii. Package Fee will be applicable for the month in which the Client cancels the Package.

iv. Client will not be able to open a new Package after initiating cancellation unless re-invited by Tangerine.

c. Tangerine Initiated Package Cancellation: Tangerine may terminate or suspend Client’s Package, if applicable, at any time, for any reason and without prior notice, including for non-payment of Package Fees or if Tangerine believes that Client has:

i. Acted in a manner inconsistent with applicable laws or regulations;

ii. Failed to pay Tangerine any amounts due;

iii. Acted in an inappropriate, fraudulent or abusive manner; or

iv. Breached or violated any of the terms of this Package or other terms and conditions for use of the Package.

d. Tangerine reserves the right at its absolute discretion to amend this Agreement from time to time by providing a notice of amendment at least 30 days before such amendment takes effect. If a notice is required to be provided under applicable law, Tangerine may provide such notice, and you consent to such notice being provided to you electronically via email to your last email address that Tangerine has in its records. You agree that subsequent use of your Package or if you do not cancel the Package after such notice is provided means that you agree to and accept the revised terms and conditions of this Package as amended.

e. Tangerine reserves the right at its sole discretion, without advance notice, to extend, suspend, terminate, or otherwise modify the Package or any Package Benefits, in whole or in part or for select Clients for any reason, which includes if the Package Benefit can't be sent to the Client as planned due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the reasonable control of Tangerine which corrupt or affect the administration, security or proper conduct of Package Benefits.

f. Tangerine reserves the right, at its sole discretion, to suspend, disqualify, limit or revoke any Package and/or Package Benefits for any person it finds or believes to be manipulating or otherwise abusing the process, fairness, or integrity of the Package Benefit or who otherwise is deemed ineligible.

g. Any Package and Package Benefit is non-transferable, non-saleable, and may not be exchanged for cash.

5. Joint Account Holders

Joint account holders may receive Package Benefits (outlined in Section 2, 6, 7) through the joint account shared with a primary account holder who has activated the Package as an Eligible Client. The secondary joint account holder will not receive Package Benefits on their individual accounts in their sole name, unless they have their own Package as an Eligible Client.

6. Package Benefits - Savings & Chequing Interest Rate Benefits:

a. Tiered Savings Interest Benefit: Tiered Savings Account Benefit will be applicable to all eligible accounts held by the Eligible Client as defined in Appendix B from Package Start Date until Package End Date. For details refer to Appendix B.

b. Chequing Booster Interest Benefit: Chequing Booster Benefit will be applicable to all eligible Tangerine Chequing Accounts held by the Eligible Client as defined in Appendix C from Package Start Date until Package End Date. For details refer to Appendix C.

7. Package Benefits – Access to Special Mortgage Rates

a. Eligible Clients will have access to “Special Mortgage Rates” which are always lower than Tangerine’s publicly posted mortgage rates.

b. Special Mortgage Rates apply to both new mortgages and renewal applications. To be offered Special Mortgage Rates, a client must meet all of the following conditions:

i. Client must have the Package when a new or renewal mortgage application is submitted

ii. Client must continue to be enrolled in the Package at time of mortgage funding to receive the selected Special Mortgage Rate.

iii. Client must be a Mortgage Borrower

c. Client acknowledges and agrees that:

i. Special Mortgage Rates will not be applied retroactively to any existing or previously submitted mortgage application.

ii. If the Package is cancelled by Tangerine or the Client before the mortgage is funded, the Special Mortgage Rate applicable rate will no longer apply. If the Package is cancelled after the mortgage is funded with a Special Mortgage Rate, the Special Mortgage Rate will continue to apply for the remainder of the mortgage term.

iii. The Special Mortgage Rate will be guaranteed from the date the Client submits the application up to the period set out in the Client’s mortgage approval. If the mortgage is not advanced within the rate guarantee period, we may adjust the rate as set out in the mortgage approval and Tangerine will amend your mortgage approval accordingly. For a variable rate mortgage, the Tangerine Prime Rate can change at any time, but the adjustment factor will remain the same during the rate guarantee period. Tangerine Prime Rate is the prime lending rate published from time to time by Tangerine and is subject to change without notice.

d. Eligible Clients can access Special Mortgage Rates at any time through the "Perk Details" Section via Tangerine Mobile Application and website or by calling 1-888-826-4374 or through a Mortgage Specialist.

e. Special Mortgage Rates cannot be combined with any other discounts, offers, or promotions except as otherwise permitted by the Bank.

f. Mortgage rates, including Special Mortgage Rates, are subject to change at any time.

g. All Mortgage applications are subject to meeting Tangerine’s standard credit criteria, residential mortgage standards and maximum permitted loan amounts.

h. All standard terms and conditions for Tangerine Mortgage are applicable. Visit Mortgages: Fixed & Variable Mortgage Loans | Tangerine for details.

8. Other terms and conditions

a. By Activating and having the Package, you agree that you have read and understood all terms and conditions of this Agreement and agree to be bound by them.

b. You agree that other terms and conditions for accounts or services that you have with us, such as your Chequing Account and any other accounts or services for which you have a Package Benefit, will continue to apply to the Package Agreement and to the applicable accounts and services even after the Package is cancelled.

c. In the event of conflict, the terms and conditions in the Agreement will prevail over any of the contents of any brochure, promotional materials or statements, or any other communication regarding Package Benefits, whether written or oral, from Tangerine, except where otherwise stated.

9. Customer Complaints/Disputes:

 

Clients can raise their complaints through call or email with Tangerine.

CallEmail
You can also raise a complaint to Tangerine Bank by calling:You can raise a complaint to Tangerine Bank by emailing:
(English): 1-888-826-4374
(French): 1-844-826-4374		(English): Clientconcerns@tangerine.ca
(French): preoccupationsClients@tangerine.ca
Remember: If the first person you speak with isn’t able to resolve your complaint, ask to speak directly to a supervisor for further assistance.Please note, email is not considered a secure form of communication. A Supervisor will still need to contact you over the phone to confirm your identity, discuss your complaint and determine next steps.


After speaking to a Tangerine representative, you will receive a written acknowledgment including a case number and details of Tangerine’s complaint handling process. You can request a status update of your complaint at any time during the process, and you may also receive communication at the conclusion of your complaint. Further details can be found at Complaints Process | Tangerine

Appendix A: Table of Eligible Payments Canada codes for the Fee Waiver

Only payroll deposits categorized under the Payments Canada code listed below qualify to be considered for Package Fee Waiver condition listed in Package Agreement Section 3.

CPA CODECPA TYPE DESCRIPTION
200Payroll Deposit
201Special Payroll
202Vacation Payroll
204Advance Payroll
205Commission Payroll
206Bonus Payroll
207Adjustment Payroll
230Pension
231Federal Pension
232Provincial Pension
233Private Pension
272Retirement Income Fund
310Canada Pension Package
311Old Age Security
313Canadian Pension Commission
315Public Service Superannuation
316Canadian Forces Superannuation
318Employment Insurance
603Income Security Benefit
606Workers' Compensation Board
611Disability Payment
612Parental Insurance

 

Appendix B: Tiered Savings Rate Terms and Conditions

 

General

1. Tangerine Bank Tiered Savings Rate Benefit (the “Tiered Savings Account Benefit”) is available to existing Eligible Clients who hold a Package [refer to Section 2 of Package Agreement].

2. The Tiered Savings Account Benefit is only available to Eligible Clients on daily closing balances in their Eligible Savings Account(s) (as defined below) from Package Start Date to Package End Date (the “Tiered Savings Account Benefit Period”).

3. For the purposes of this Tiered Savings Account Benefit, “Eligible Savings Accounts” include the following Tangerine Accounts: Tangerine Savings Accounts, Tax-Free Savings Accounts (“TFSA Savings”), RSP Savings Accounts (“RSP Savings”), RIF Savings Accounts and US$ Savings Accounts, and don’t include any other Tangerine Accounts such as, but not limited to, Business Savings Account, Business US Dollar Savings Account, or Children’s Savings Account.

Total Daily Balance

4. The Eligible Client’s “Total Daily Balance” is used to determine the applicable Tiered Savings Rate during the Tiered Savings Account Benefit Period as outlined in the table below and subject to the rules set out in Package Agreement Sections 6 to 9. “Total Daily Balance” consists of the sum of:

i. The combined daily closing balances in the Eligible Client’s Tangerine Savings Accounts, TFSA Savings, RSP Savings, RIF Savings Accounts and US$ Savings Accounts (the USD balance will be converted to CAD at par for the purposes of Total Balance calculation), plus;

ii. The combined Eligible Client’s GIC Account balances, including Tangerine GIC Accounts, US$ GIC Accounts, Tax-Free GIC Accounts (“TFSA GIC”), RSP GIC Accounts (“RSP GIC”) and RIF GIC Accounts, plus;

iii. The total combined closing book values (also known as the adjusted cost base) of the Eligible Client’s non-registered Tangerine Investment Fund Accounts, Tax-Free Investment Fund Accounts, RSP Investment Fund Accounts and RIF Investment Fund Accounts, plus;

iv. The daily closing balance in the Eligible Client’s Tangerine Chequing Account.

Total Daily Balance calculation is only applicable to Eligible Saving Accounts where the Eligible Client is the person whose name appears first on the Bank statement (the “Primary Account Holder”).

 Total Daily Balance ($CAD)Tiered Savings Rate (Includes Posted Rate plus Top Up Rate)
Tier 1$0-$49,9991.00%
Tier 2$50,000-$99,9991.50%
Tier 3$100,000-$499,9992.00%
Tier 4$500,000+2.75%


Example: If as of close on Package Start Date the Eligible Client has a US$ Savings Account balance of $20,000, a Tangerine Savings Account balance of $20,000, a Tangerine Investment Fund Account with a book value of $20,000 and an RSP Investment Fund Account with a book value of $20,000, the Total Daily Balance on closing on that date will be $80,000, and a Tiered Savings Rate of 1.50% will apply to all of the Eligible Client’s Eligible Savings Accounts for that day.

5. Investment Fund purchases, redemptions and switches will be included in the Total Daily Balance up to two business days following each transaction’s settlement date, not the day the transfer was made or settled.

6. Tangerine Investment Fund redemptions directed to your Tangerine bank account may result in an adjusted Total Daily Balance on the settlement date, once the book value of your Tangerine Investment Funds has been adjusted.

7. Negative Account balances held in any Account will contribute to the Total Daily Balance at a value of $0.

8. Total Daily Balance is determined daily based on transactions posted as of that day. Backdated transactions will change the affected day’s Total Daily Balance but will not change the Tiered Savings Rate.

9. Tiered Savings Interest. “Tiered Savings Interest” is the interest earned on the daily closing balance in an Eligible Savings Accounts (as defined in Section 3 of Appendix B) as part of “Tiered Savings Account Benefit”, calculated at the applicable Tiered Savings Rate (as defined below) based on the Eligible Client’s Total Daily Balance as outlined in the table above in Section 4. Each “Tiered Savings Rate” consists of the sum of the applicable posted rate of interest listed on the Bank’s website (the “Posted Rate”) and the applicable additional top-up rate of interest to make up the difference (the “Top Up Rate”). Therefore, for each Tiered Savings Rate, Tiered Savings Interest earned on any given day is the sum of: (1) interest earned calculated at the Posted Rate, and (2) additional interest earned calculated at the applicable Top Up Rate. The Posted Rate may change at any time without prior notice, resulting in a corresponding change to applicable Top Up Rates, so that the Tiered Savings Rates remain unchanged during the Tiered Savings Account Benefit Period.
Example: If the Posted Rate is 0.30%, and the Eligible Client has a Total Daily Balance of $25,000, a Tiered Savings Rate of 1.00% will be earned for that day as outlined in the above table. This rate is made up of the Posted Rate and a Top Up Rate of 0.70%. If the Posted Rate changes to 0.20%, the Top Up Rate will change to 0.80% such that the Tiered Savings Rate for that tier will remain at 1.00%.

10. Tiered Savings Rate, Top Up Rate and the Posted Rate are annualized rates and will apply to balances in Eligible Savings Accounts as outlined above. Subject to the limits and qualifications outlined in these Terms and Conditions, the Tiered Savings Interest will be calculated daily at close of business (ET) and paid monthly. Tiered Savings Interest will be deposited into the Eligible Savings Accounts as one lump sum payment.

11. After the Tiered Savings Interest Benefit Period ends, all balances in Eligible Savings Accounts will earn interest at the Posted Rate only.

12. In the case of deposits made to Eligible Savings Accounts by means of a T2033 form (Direct Transfer Under Subsection 146.3(14.1), 147.5(21) or 146(21), or Paragraph 146(16)(a), or 146.3(2)(e)), those deposits will earn interest at the Posted Rate payable from the time the transfer request is submitted to Tangerine and while the funds are in transit. Upon receipt of the transferred funds by Tangerine, those funds will be included in the Total Daily Balance and Tiered Savings Interest will apply as outlined above, provided that the Tiered Savings Interest Benefit Period hasn’t already ended when the funds are received.

Eligibility

13. This Tiered Savings Interest Benefit is non-transferable and is only for Eligible Clients. The Tiered Savings Interest Benefit is only applicable to Primary Account Holders of Eligible Savings Accounts. Where an Eligible Client is not the Primary Account Holder (e.g. the Eligible Client is not the Primary Account Holder on a joint Eligible Savings Account and is listed second on the statement for that Account), the Tiered Savings Interest Benefit won’t be applied to that particular Account.

Additional Limitations

14. This Tiered Savings Interest Benefit can’t be combined with any other promotional Savings Account rate offers. Where an Eligible Client qualifies for more than one promotional Savings Account rate offer from the Bank, this Tiered Savings Interest Benefit will cancel any other existing promotional rate offers and will be applied to the Eligible Client’s Eligible Savings Accounts unless otherwise arranged.

15. Deposits to TFSA Savings, RSP Savings, RSP Investment Fund, and Tax-Free Investment Fund Accounts are subject to the limits imposed by the Canada Revenue Agency (the “CRA”). The Eligible Client is fully responsible for monitoring their individual contribution limits and ensuring any and all deposits fall within these set CRA limits. Individual TFSA contribution limits can be found on the CRA website at cra-arc.gc.ca. The RSP contribution limit is as noted on the Eligible Client’s Notice of Assessment issued by the CRA. The Eligible Client further agrees to at all times indemnify and hold the Bank and Tangerine Investment Funds Limited harmless in respect of any such penalties or charges imposed upon the Eligible Client as a result of these imposed limits.

16. If the Eligible Savings Account is closed prior to the payment of Tiered Savings Interest, the accrued Tiered Savings Interest during the month up to date of account closure will be paid out to Client.

Appendix C: Chequing Booster Rate Terms and Conditions

 

General Terms

1. Tangerine Bank Total Chequing Booster Interest (the “Chequing Booster Benefit”) is only available to existing Eligible Clients who hold a “Package” [refer to Package Agreement Section 2]. The Chequing Booster Benefit will be applicable from “Package Start Date” until “Package End Date” (the “Chequing Booster Benefit Period”).

2. The Chequing Booster Benefit is only applicable to Tangerine Chequing Accounts where the Eligible Client is the person whose name appears first on the Bank statement (the “Primary Account Holder”). For Tangerine Chequing Accounts where the Eligible Client is not the Primary Account Holder (example: the Eligible Client is not the Primary Account Holder on a joint Account and is listed second on the statement for that Account), the Chequing Booster Benefit will not be applied to that particular Account.

Chequing Booster Interest

3. “Total Chequing Booster Interest” is the interest earned at the Total Chequing Booster Interest Rate (defined below in Section 4) on end-of-day balances in the Eligible Client’s Tangerine Chequing Account(s) during the Chequing Booster Benefit Period.

4. “Total Chequing Booster Interest Rate” of 1.00% will apply to the Eligible Client’s Tangerine Chequing Account for each month during the Chequing Booster Benefit Period. The Total Chequing Booster Interest Rate is a fixed rate that is equal to the applicable posted rate of interest listed on the Bank’s website (the “Posted Rate”) plus a bonus interest rate (the “Chequing Booster Top-up Rate” which is difference of Total Chequing Booster Interest Rate and Posted Rate). If the Posted Rate changes at any time, this will result in a corresponding change to the “Chequing Booster Top-up Rate” so that the Total Chequing Booster Interest Rate remains unchanged. Notwithstanding the above, the Bank may change the Total Chequing Booster Interest Rate at any time without prior notice.

5. Eligible Clients will receive Total Chequing Booster Interest in two separate interest payments: (1) interest calculated at the Posted Rate; and (2) interest calculated at the Chequing Booster Top-up Rate. For clarity, Total Chequing Booster Interest equals interest earned at the Posted Rate (“Posted Rate Interest”) plus interest earned at the Chequing Booster Top-up Rate (“Chequing Booster Top-up Rate Interest”). Payment of Chequing Booster Top-up Rate Interest will be made to the applicable Account at the start of the month following the month in which it was calculated.

6. The Total Chequing Booster Interest Rate is an annualized rate, and, subject to the terms and qualifications outlined in these Terms and Conditions, Total Chequing Booster Interest will be calculated daily during the Chequing Booster Benefit Period and paid monthly.

Additional Limitations

7. If the Eligible Client’s Tangerine Chequing Account is closed prior to the payment of Total Chequing Booster Interest, any Total Chequing Booster Interest calculated during the month in which the Account is closed will be forfeited.

8. After the Chequing Booster Benefit Period ends, all balances in the Eligible Client’s Tangerine Chequing Account will earn interest only at the Posted Rate.