Contact us

We’re famous for helping Canadians save their money. We don’t believe in unfair fees or minimums and we pay considerably higher interest than the average of the major banks because we believe you deserve more for your hard earned money. We can do this because we don’t have expensive branches to maintain and run. Since we don’t have brick-and-mortar branches to pay for, we save money, and we’re happy to pass our savings on to you.

So where do you turn when you want to talk to someone here at Tangerine?

Chat with us

Get general info or answers to basic questions from our Chatbot. Or you can log in to chat with us and get answers to more specific questions about your Accounts.

Phone

To experience our award-winning customer service, call us toll free. Or if you prefer, we can call you.

Tangerine

24 hours a day, 7 days a week.

Service in English 1‑888‑826‑4374 or 416‑756‑2424

Service in French 1‑844‑826‑4374

To reset your login Secret Questions

Service in English and French 1‑888‑723‑3304

Have tax-related questions?

Check out our Tax Support Centre

Tangerine Mortgage

Monday to Friday, 10:00 am to 8:00 pm ET. We are closed on holidays.

Don't have a Tangerine Mortgage yet?

Service in English 1‑800‑568‑2190 or 416‑758‑5600

Service in French 1‑866‑568‑2190 or 416‑758‑5600

If you already have a Tangerine Mortgage:

Service in English and French 1‑877‑464‑5565

Tangerine Investment Funds

Monday to Friday, 8:00 am to 8:00 pm ET.

Service in English 1‑877‑464‑5678

Service in French 1‑888‑600‑6161

Tangerine Credit Card Services

Service in English and French 1‑888‑826‑4374

To Call us Collect (calling from outside Canada)

Service in English and French 416‑758‑3139

In online communities

We love to chat and connect with Savers. Check out what we’re up to or just drop by to say hi!

Having an issue? Your experience is our priority. Tweet us at @TangerineHelps

Face-to-Face

If you’d like to meet us face-to-face, we’d love to have you drop by one of our Tangerine Locations.

In response to recommendations by the Public Health Agency of Canada, our Cafés are temporarily closed until further notice.

Locations

By mail

Tangerine

3389 Steeles Avenue East

Toronto, Ontario

M2H 0A1

And in case you need it, here’s our bank information:

Institution #614

Transit #00152

ABM locator

By Online Chat Session

For Savings & Chequing

Weekdays: 8:00 am – 8:00 pm ET

Weekend: 9:00 am – 5:00 pm ET

For Investments

Weekdays: 8:00 am – 8:00 pm ET

Received a suspicious email?

If you receive an email that asks you to provide confidential information such as your Client Number, Account Number, PIN or password, do not respond and do not click on any links included in the email. Please contact us right away and forward the suspicious email to phishing@tangerine.ca. For more information on phishing and Identity Theft, please visit the Canadian Bankers Association website.

Have more questions? Check out our FAQs