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We’re here when you need us

Or if you prefer, we can call you. 

Team Tangerine

Request a Call

We'll be happy to give you a call. Just tell us a bit about what you need help with and provide your phone number (Canada or U.S.), and then hit 'Submit'.

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By Phone

Give us a call 24 hours a day, 7 days a week at

1-888-826-4374.

By Online Chat Session

Saving & Chequing

Weekdays 8am - 8pm ET
Weekends 9am - 5pm ET

Investing

Monday - Friday 8am - 8pm ET

Ask our Chatbot

Our Chatbot’s pretty smart and has a ton of general information. You can also log in to ask for specific answers about your banking.

Ask our Chatbot

Everyday banking

Estimated call wait times: 

Contact us 24 hours a day, 7 days a week

Calling us from outside Canada? Call collect at 416‑758‑3139.

Call 1-888-826-4374

Mortgage

Estimated call wait times: 

Monday to Friday, 8am to 8pm ET.

We’re closed on holidays.

Call 1-888-826-4374

Investment Funds

Estimated call wait times: 

Monday to Friday, 8am to 8pm ET.

We’re closed on holidays.

Call 1-877-464-5678

Business

Estimated call wait times: 

Monday to Friday, 8am to 8pm ET.

We’re closed on holidays.

Call 1-888-826-4374

Free ABM access

Free access to 3,500+ Scotiabank ABMs nationwide and 44,000 ABMs worldwide through Scotiabank’s Global ATM Alliance.6

Find your nearest ABM

Your voice matters

Thanks for choosing us for your banking needs. Whether you have feedback to share or a complaint to file, we value your input and want to hear from you.

Share your feedback

We’re always interested in hearing what you have to say and carefully review feedback to improve our products and services. Drop us a line today.

Share feedback

File a complaint

We’re dedicated to providing you with an award-winning customer experience. Here are some ways you can raise a concern.

File a complaint
Sticky Notes

Answers to common questions

We get that your time is valuable and want to answer your questions as quickly as possible. We’re got plenty of ways to help you find the right answers. Help Centre.

I forgot my online and phone banking PIN.What should I do?

Here's how you can reset your online banking PIN:

  1. Click ‘Log In’ above, and enter your Client Number, Username or Card Number. Then click the ‘Next’ button.
  2. When you reach the point where you’d normally enter your PIN, click ‘Forgot PIN?’
  3. Follow the prompts from there

There’s been some suspicious activity in my Account(s). What should I do?

To help address suspicious activity, here are some things to consider:

  1. If you suspect a Credit Card or debit purchase error, start by contacting the merchant.
  2. Check your accounts at other financial institutions for any suspicious activity.
  3. Did you get notified of an unsuccessful login attempt? Third party personal finance apps you use will sometimes log into your bank accounts to get the most up-to-date balances.

If you suspect fraudulent activity relating to your Account, please call us right away at 1-888-826-4374.

My Client Card and/or Credit Card is lost or stolen. What should I do?

If your Tangerine Client Card is lost or stolen, please report it right away. Here's how:

  1. Log in and click your Chequing Account.
  2. Then click the ‘Manage Card’ button.
  3. Under 'Actions', click 'Replace lost, stolen or damaged Card'.

Follow the steps from there.

Or call us at 1-888-826-4374 to report your Card as lost or stolen.

We'll issue a replacement Card, and it should arrive within 5 to 7 days.

If your Tangerine Credit Card is lost or stolen:

  1. Log in if you haven’t already, select your Credit Card Account and click the ‘Pause Card’ button.
  2. This will stop any new activity on your Card from the date you pause the Card.
  3. Once it’s paused, if you can’t find your Card, please call us at 1-888-826-4374.

If you’re travelling outside Canada or the U.S., you can call us collect at 416-758-3139. We’ll cancel your Card and issue a replacement.

Contact Mailing Address

3389 Steeles Avenue East
Toronto, Ontario
M2H 0A1
Institution #614
Transit #00152

Security Centre

Worried you may have been scammed or have a security issue?

Visit our Security Centre
support

Report fraud

If you think your security has been compromised, or you’d like to report fraud, please let us know.

Call Now
support

Report phishing

Worried about a potentially suspicious email or text claiming to be from Tangerine? Report it as soon as possible.

Email Now
support

Stay safe

Your safety is very important to us. Visit our Security Centre to learn more about how you can keep your banking info safe.

Learn More

6 Tangerine will waive the ABM Withdrawal Fee and Global ATM Alliance members will waive any surcharge fees for withdrawal transactions performed at a Scotiabank or Global ATM Alliance machine with your Tangerine Client Card. Some exclusions apply; see our Fee Schedule for details. The current Fee Schedule can be found at tangerine.ca/feeschedule.