Tangerine Ranks Highest among Midsize Banks in J.D. Power’s Customer Satisfaction Study, 8 Years in a Row

TORONTO, ON – May 2, 2019 – Tangerine has done it AGAIN, ranking highest in customer satisfaction among mid-sized banks as part of the J.D. Power 2019 Canada Retail Banking Satisfaction Study.*

Every year, J.D. Power measures customer satisfaction with Canadian banks, based on responses from thousands of banking customers across Canada. Specifically, Tangerine scored the highest in the following study factors compared to other mid-sized banks:


“There’s no better feeling than knowing our Clients value us as much as we value them,” says Gillian Riley, President and CEO at Tangerine. “We receive over 10,000 pieces of feedback from our Clients every month, and we use that feedback to continuously improve every interaction. We couldn’t be more proud of this #1 ranking as we strive to make our simple and seamless innovative banking experience even better.”

Tangerine is a digital bank that delivers simplified everyday banking to Canadians including:

Innovative Features – Our Goals feature helps our Clients create specific financial goals, like saving for a down payment on a home, set up regular contributions and then provides real-time updates on the progress being made. Our Left to Spend feature helps track Clients’ regular expenses like car payments or insurance and calculates how much disposable income is "left to spend" in each month.

Simple Banking – Clients can bank 24/7 online, through our Mobile Banking app, or over the phone. They can also visit one of our Tangerine Cafés to connect with a Tangerine Associate.

Unique partnerships and promotions – As the Official Bank of the Toronto Raptors and the NBA in Canada, we’re pleased to offer premium promotions and experiences for basketball fans.

Always-on Support – We’re available 24/7 by phone and can also be reached by email, Secure Chat, or on Twitter @TangerineHelps.

Free ABM Access – Tangerine Clients have free unlimited access to 3,500 Scotiabank® ABMs nationwide and 50,000 ABMs worldwide through Scotiabank’s Global ATM network.

*For J.D. Power 2019 award information, visit jdpower.com/awards

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.

About Tangerine

Tangerine is a digital bank that delivers simplified everyday banking to Canadians. With over 2 million Clients and close to $40 billion in total assets, it is one of Canada's leading digital banks. Tangerine offers banking that is flexible and accessible, products and services that are innovative, fair fees, and award-winning Client service. From Savings Accounts to no-fee daily Chequing, a Credit Card, GICs, RSPs, TFSAs, Mortgages, lending products and Investment Funds through its subsidiary, Tangerine Investment Funds Limited, Tangerine has the everyday banking products Canadians need. With over 1,000 employees in Canada, the bank's presence extends beyond its website and Mobile Banking app to its Café locations and 24/7 Contact Centres. Tangerine was launched as ING DIRECT Canada in 1997. In 2012 Tangerine was acquired by Scotiabank, and operates independently as a wholly-owned subsidiary.