Security Stuff

Safe banking

Online PIN reset

If you've forgotten your PIN, you can reset it online. You’ll be asked several questions to identify whether you are really you (and not someone posing as you), and once you’ve answered correctly, you’ll be able to reset your PIN.

Digital signup

Our Mobile Banking app can provide a safe way to become a Tangerine Client completely digitally, without leaving your home or having to phone in footnote dagger. The steps involve scanning your valid Canadian Driver’s Licence and taking a selfie, and we don’t store any of these images for your protection. They’re only used to confirm your identity.

SecureChip

Your Tangerine Client Card contains an embedded microchip to enhance safe and secure banking. Using proven technology, your Card helps protect your Accounts and personal information from fraud and theft.

Interac and Visa* Zero Liability Policies

All debit purchases, including those made using your Client Card’s Interac Flash feature, are protected through either the Interac Zero Liability policy or the Visa Zero Liability policy, based on your payment method. This helps keep you from having to pay for unauthorized transactions.

Protecting yourself online

Downloading software

Beware of offers on the internet that promise to improve your P C's internet speed, or that ask you to download software for viewing photos or movies. This may enable thieves to monitor your activities and capture personal and/or sensitive information. In some cases, downloading the software can enable them to intercept all data you enter between your computer and any website, even if that site is protected. If you need certain software, only download it from reputable sites.

Personal security

Your PIN gets you IN and makes sure you bank safely. Keep your passwords and PINs for all of the sites you visit safe at all times. Never share, write down or disclose your internet banking passwords to another person.

When selecting a PIN, avoid choosing numbers that fall in a sequence or pattern. Also, avoid the obvious choices like your birth date. And when selecting a secret question, make sure it's something meaningful, so you'll remember it, and personal, so nobody else can figure it out.

Suspicious communications

Confidential information

Tangerine will never send you an email or text message asking for your Client Number, Account Number or PIN. If you ever receive an email or text message that asks for any of these things, it’s smart to be suspicious of it, and we ask that you forward the suspicious email to us at phishing@tangerine.ca or call us at 1-888-SAFE-304 (1-888-723-3304).

What’s phishing?

Phishing is what it’s called when a person (or a group of people) pretends to be someone they’re not, so they can trick you into revealing your personal information. They attempt to get user names, passwords or PINs. Phishing emails and text messages are the most common ways this is done, but it can also happen through a phone call that asks you to confirm personal information. Some of these scams can be disturbingly convincing, so below you’ll find a few good practices and some helpful articles to help keep you protected.

Beware of emails and text messages that look “phishy”. Some phishing emails and text messages just don’t look or sound quite right. You might be tipped off by spelling mistakes or typos, or the whole appearance and tone of the message might seem wrong. Don’t reply to the message or use any contact information it provides. If the message is claiming to be from Tangerine, contact us using the above email address and phone number. Here are a couple of articles from our Forward Thinking blog that provide some more information on what to look out for: Job Scams: Know the Red Flags, COVID‑19 Scams to Watch Out For and Protecting Yourself Against Fraud.

What’s vishing?

Vishing (voice phishing) is similar to Phishing but done over the phone. It can be used to get access to your personal financial information. Unfortunately it's very hard to trace, so in order to stay safe, it's best to protect yourself by staying on guard when you receive a phone call that asks you to provide any financial information like a PIN or a credit card number.

Protecting your identity

What should I do if I suspect there's a fraudster on the line?

If you ever receive a suspicious call, don't provide any personal or sensitive information and get in touch with the financial institution they claim to be representing. You can call our online security line at 1-888-SAFE-304 (1-888-723-3304) for peace of mind.

Identity theft

Identity and information theft is a serious problem facing consumers and businesses today. Hackers are no longer interested in breaking into computer systems and causing them to crash. Instead, they now want to keep a system up and running so they can steal information from it, or use it as a launch pad for attacks against other computers. If your identity is 'stolen' you may find yourself with a poor credit rating as the fraudster has taken out loans, credit cards, etc. in your name. If you notice any abnormal activity in your financial records, don't hesitate to contact your financial institution to follow up.

Card skimming

Credit and debit card fraud can happen at bank machines, A B M's and retailers virtually anywhere. Make sure whenever entering a PIN into a machine you keep it private and keep your eyes open for suspicious-looking devices attached to the machine so you don’t unknowingly help thieves gain access to your bank account.

Legal Stuff

footnote dagger Some conditions may apply. Service is subject to availability and successful digital verification.

* Visa Int./ Licensed User.