Phishing scams occur when fraudsters send emails pretending to be someone they’re not, so that they can trick you into revealing your personal information (i.e. usernames, passwords or PINs) or install malware on your device. These emails will often appear to come from a legitimate source and will prompt you to unknowingly click a malicious link or open an infected attachment. Phishing emails have become more sophisticated, with typos/grammatical errors no longer being the main warning sign. Don’t reply to the message or use any contact information it provides.

Tangerine will never send you an email or text message asking for your Client Number, Account Number, Secret Questions or PIN. If you ever receive an email or text message that asks for any of these things, it’s smart to be suspicious of it.

If you suspect an email may not be legitimate from us, you can double-check it’s really us by forwarding the communication to phishing@tangerine.ca.

You can learn more at our Security Centre.