I didn't receive the Security Code for 2-Step Authentication. What should I do?

 

We first recommend trying to resend a Security Code to your device by selecting ‘Resend Security Code’. If you still don’t receive it, and you’ve selected a mobile number to receive your Security Code, click ‘Change how you receive the Security Code’ to choose either text or phone call. 

If you’re still having trouble, there are a few things you can try:

• Check with your network provider or carrier to see if there are any blocks on your phone.
  
• See if your phone settings allow for you to receive incoming text messages.
• Check your cellular reception, and if you're in an area with a poor connection, try again later.
• Try restarting your mobile device.
  

If none of this helps, call us at 1‑888‑826‑4374, and we'll be happy to help you out.