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I didn't receive the Security Code for 2-Step Authentication. What should I do?

I didn't receive the Security Code for 2-Step Authentication. What should I do?

 

We first recommend trying to resend a Security Code to your device by selecting ‘Resend Security Code’. If you still don’t receive it, and you’ve selected a mobile number to receive your Security Code, click ‘Change how you receive the Security Code’ to choose either text or phone call. 

If you’re still having trouble, there are a few things you can try:

  • Check with your network provider or carrier to see if there are any blocks on your phone.
  • See if your phone settings allow for you to receive incoming text messages.
  • Check your cellular reception, and if you're in an area with a poor connection, try again later.
  • Try restarting your mobile device.

If none of this helps, call us at 1‑888‑826‑4374, and we'll be happy to help you out.