Tangerine Awarded Top Marks in Québec for Client Experience
June 13, 2018 – Tangerine is honoured to accept the award for ‘Best Client Experience’ from the Association du Marketing Relationnel (AMR). The CROP survey of 2,000 participants across the province, recognizes Tangerine’s commitment to deliver excellence in Client experience throughout the province of Québec and all of Canada.
“At Tangerine, our priority is to continue to meet our Clients’ growing expectations, and constantly improve how we deliver the services that they need,” said Mark Nicholson, Vice President Client Experience. “Around the world, we continue to see the disruption in the banking space with the introduction of new tools and services, like AI and Fintech startups. Not only are they transforming the way traditional banking is delivered, they challenge us to deliver a better, more seamless Client experience.”
“Over our 21-year history, we’ve always stayed true to our core principles of providing value to Canadians and helping them live better lives by empowering them to make smarter decisions with their money,” said Sandra Ayau, District Manager for Québec. “It’s what we call ‘Forward Banking’, and it’s the model for how we deliver banking that is flexible and accessible, with products and services that are innovative, and focused on the Client experience.”
Tangerine’s simple and direct banking experience is the foundation of its success and includes:
Leading Innovation – Tangerine was the first Canadian bank to offer Secure Chat**, a service feature through which Clients can interact with a Tangerine Associate and make secure transactions over a real-time chat session on our website or Mobile Banking app.
Cutting-Edge Digital Platforms – Our Mobile Banking app, newly redesigned in 2018, includes two biometric technologies that were first-to-market in Canadian banking- EyeVerify and VocalPassword.
Simple Banking – Clients can bank 24/7 online, through the Mobile Banking app, or over the phone. They can visit a Tangerine Café, Pop-Up Location or Kiosk to speak with a Tangerine Associate.
Always-on Support – Tangerine Associates are available for 24/7 phone support or can be reached by email, Secure Chat, or on Twitter @TangerineHelps.
Free ABM Access – Tangerine Clients have free unlimited access to 3,500 Scotiabank® ABMs nationwide and 50,000 ABMs worldwide through Scotiabank’s Global ATM Alliance.
Tangerine is a direct bank that delivers simplified everyday banking to Canadians. With over 2 million Clients and close to $38 billion in total assets, we are Canada’s leading direct bank. Tangerine offers banking that is flexible and accessible, products and services that are innovative, fair fees, and award-winning Client service. From no-fee daily Chequing and high-interest Savings Accounts, a Credit Card, GICs, RSPs, TFSAs, Mortgages and Investment Funds through its subsidiary, Tangerine Investment Funds Limited, Tangerine has the everyday banking products Canadians need. With over 1,000 employees in Canada, our presence extends beyond our website and Mobile Banking app to our Cafés, Pop-Up Locations, Kiosks and 24/7 Contact Centres. Tangerine was launched as ING DIRECT Canada in 1997. In 2012 it was acquired by Scotiabank, and operates independently as a wholly-owned subsidiary.
For more information, visit tangerine.ca
Scotiabank® is a registered trademark of The Bank of Nova Scotia.
**Tangerine’s definition of ‘Secure Chat’ includes the ability for Clients to conduct banking transactions within the chat session.