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Tangerine Tops J.D. Power Survey for Customer Satisfaction, for Seventh Straight Year

TORONTO, ON – May 11, 2018 – Tangerine has earned the highest ranking in customer satisfaction among midsized banks, for the seventh consecutive year, and the highest overall satisfaction ranking of any size bank. The 2018 J.D. Power Canadian Retail Banking Study* ranked Tangerine top for overall customer satisfaction in the Midsize Bank Segment, and in the following standout categories:


“Tangerine has been a pioneer in the Canadian finance space for mobile channel and app development, and I’m incredibly pleased to receive this recognition, for the seventh straight year, from J.D. Power,” said Brenda Rideout, President and CEO of Tangerine. “Everything we do is designed with the Client experience in mind, and we’d like to thank our Clients for their trust and appreciation.”

Success in the Canadian retail banking space requires the delivery of traditional banking services in increasingly innovative ways, with smart digital platforms that resonate with Clients. At Tangerine, our simple, direct, and innovative banking experience is the foundation of our success and includes:

Leading Innovation – Tangerine was the first Canadian bank to offer Secure Chat**, a service feature that allows Clients to interact with a Tangerine Associate and make secure transactions over a real-time chat session on our website or Mobile Banking app.

Cutting-Edge Digital Platforms – Our Mobile Banking app, newly redesigned in 2018, includes two biometric technologies that were first-to-market in Canadian banking- EyeVerify and VocalPassword.

Simple Banking – Clients can bank 24/7 online, through the Mobile Banking app, or over the phone. They can visit a Tangerine Café, Pop-Up Location or Kiosk to speak with a Tangerine Associate.

Always-on Support – Tangerine Associates are available for 24/7 phone support or can be reached by email, Secure Chat, or on Twitter @TangerineHelps.

Free ABM Access – Tangerine Clients have free unlimited access to 3,500 Scotiabank® ABMs nationwide and 50,000 ABMs worldwide through Scotiabank’s Global ATM Alliance.

About Tangerine

Tangerine is a direct bank that delivers simplified everyday banking to Canadians. With over 2 million Clients and close to $38 billion in total assets, we are Canada’s leading direct bank. Tangerine offers banking that is flexible and accessible, products and services that are innovative, fair fees, and award-winning Client service. From no-fee daily chequing and high-interest Savings Accounts, a Credit Card, GICs, RSPs, TFSAs, Mortgages and mutual funds through its subsidiary, Tangerine Investment Funds Ltd., Tangerine has the everyday banking products Canadians need. With over 1,000 employees in Canada, our presence extends beyond our website and Mobile Banking app to our Café locations, Pop-Up Locations, Kiosks and 24/7 Contact Centres. Tangerine was launched as ING DIRECT Canada in 1997. In 2012 it was acquired by Scotiabank, and operates independently as a wholly-owned subsidiary.

For more information, visit tangerine.ca

*Tangerine received the highest numerical score among 7 midsize banks in the J.D. Power 2018 Canadian Retail Banking Customer Satisfaction Study. The complete 2018 study is based on 13 981 total responses, measuring the opinions of consumers with their primary financial institution, survey between June 2017-January 2018. Your experience may vary. Visit jdpower.com.

**Tangerine’s definition of ‘Secure Chat’ includes the ability for Clients to conduct banking transactions within the chat session.

Scotiabank® is a registered trademark of The Bank of Nova Scotia.