Hello,

What your bank – every bank! – cares most about are the numbers.

But not all banks care about the same numbers.

The numbers we care about most at Tangerine – Canada's leading everyday direct bank – are the ones that tell us how good a job our Clients think we're doing. By focusing on creating the best products and a simple and convenient banking experience, we want Tangerine Clients to be the most satisfied in Canada.

And our numbers are adding up! In the J.D. Power 2015 Canadian Retail Banking Customer Satisfaction StudySM, Tangerine was recognized, for the fourth year in a row, as the “Highest in Customer Satisfaction Among the Midsize Retail Banks." We've also received six awards in the 2015 Ipsos Best Banking Awards in Canada, which recognize Canadian financial institutions with the top ranked customer service for personal banking experience, based on various key performance indicators. In two of these award categories (Interest Rates and Service Charges, and Products and Services Excellence), we earned top solo or shared rankings for eight consecutive years.

We're extremely honoured by these recent recognitions, and it keeps us motivated to continue improving. Our work to exceed our Clients' expectations is never done — the bar is always rising.

Canadians are telling us that they want more today from their banking experience: no nickel-and-diming on fees, no lengthy wait times, simple and transparent products, and faster problem resolution. We all want the complexity, surprises and hassles taken out of banking. And we all want more simplicity, innovation, flexibility and friendliness put in.

And by the way, Canadians care about numbers too. We all want our money to be safe and to continue to grow. This is our commitment at Tangerine. As a direct bank, our lower cost structure allows us to avoid charging you hefty fees, making it easier to save and keep your money working as hard as you do.

At the end of the day, it's the special relationship between our employees and Clients that allows for our success in customer satisfaction. My most sincere thanks go to our 1000+ employees and nearly 2 million Clients who have chosen Tangerine (formerly ING DIRECT) over the past 18 years. Our ultimate goal is to help Canadians live better lives by taking control of their finances. And we promise to continue finding bold new ways to deliver on this for our Clients.

Thank you again,

Peter Aceto

President and CEO


The 'Tangerine' trademarks are owned by the Bank of Nova Scotia and used under licence.

Tangerine received the highest numerical score among midsize banks in the proprietary J.D. Power 2012- 2015 Canadian Retail Banking Customer Satisfaction StudiesSM. 2015 Study based on 14,992 total responses measuring 8 banks and measures opinions of consumers with their primary banking institution. Proprietary study results are based on experiences and perceptions of consumers surveyed April-May 2015. Your experiences may vary. Visit jdpower.com

Ipsos 2015 Best Banking Awards are based on ongoing quarterly Customer Service Index (CSI) survey results. Sample size for the total 2015 CSI program year ended with the August 2015 survey wave was 45,391 completed surveys yielding 65,991 financial institution ratings nationally. Visit www.ipsos.com to learn more about Ipsos’ offerings and capabilities.