If you’re currently past due on your Mortgage or Credit Card and need more help, please call us here:
For Tangerine Mortgages: 1‑877‑464‑5565
For Tangerine Credit Cards: 1‑844‑356‑6138
For questions about other Tangerine Accounts, please call us here:
For Tangerine Investment Funds: 1‑877‑464‑5678
For all other Account types: 1‑888‑826‑4374
Commonly asked questions:
Can you offer relief on other types of Tangerine Accounts?
We may be able to offer you relief if you’re a Tangerine Client experiencing financial hardship as a result of COVID-19 and its impact on the economy. Please call us to discuss how we can help you.
How do I find out if I qualify for financial relief measures?
On a case-by-case basis, we’ll be working with Clients to help address financial hardships caused by COVID-19. If you or any member of your family has become unemployed or experiences a material reduction in income due to COVID-19, you may be eligible to qualify for relief measures. Please call us to discuss what type of solution we might be able to offer.
How does a Line of Credit or RSP Loan Payment Deferral Work?
Lines of Credit: On unsecured and secured Lines of Credit, you can defer up to 3 months of minimum payments. If you choose to defer your payments, interest will continue to accrue and will be payable once the deferral period is over. Please note that if you have optional life insurance on your Line of Credit, insurance premiums will continue to be charged and collected from your payment account during the deferral period in order to maintain your insurance coverage.
RSP Loan: If you have an RSP Loan, you can defer up to 3 months of payments. If you choose to defer your payments, interest will continue to accrue, and the term of your Loan will be extended by the length of the deferral period.
What if I already deferred my Credit Card payments?
If you already contacted us asking for help, you’re covered and your deferral will include the reduced interest rate of 10.99% during the deferral period. You’ll receive an interest credit by the end of April, retroactive to your March statement period.
How will Credit Card payment deferral impact the interest I’m charged?
If you choose to defer your Credit Card payment(s), any applicable interest will continue to accrue at your current interest rate on your outstanding balance and will be added to your Account.
However, we know this is a hard time for you, and as such we will reduce your interest rate to 10.99% on a temporary basis during the deferral period. This interest reduction will be reflected as an interest credit. You’ll receive an interest credit for every month that you defer payments, and you’ll see it on the following month’s statement.
What will happen once the deferral period is over?
This option is designed to provide temporary relief. When the deferral period is over, your usual minimum payments will be required. By deferring your payment, your balance will accrue interest.
Note that your temporary reduced interest rate of 10.99% will immediately return to the interest rate that applies to your Account when your deferral period ends.
This means that beginning in the month following your deferral period, your interest rate will increase back to the regular interest rate that applies to your Account, and this will be reflected on your first statement following the end of your deferral period.
For details on how minimum payments and interest are calculated, please refer to your Cardholder Agreement and Disclosure statement.
Can anyone with a Tangerine Mortgage request payment deferral?
If your Mortgage Account is currently in good standing and you’re experiencing financial hardship as a result of COVID-19 and its impact on the economy, you can request payment deferral online.
How does a Mortgage payment deferral work?
A Mortgage payment deferral means that you won’t be required to make regular payments on your Mortgage for up to 6 months, if you qualify. During the time your payments are deferred, interest will continue to accrue. This may have an impact on your payment amount. You’ll pay more interest over the life of your Mortgage, but a deferral can also help you with your short-term cash flow.
How can I figure out how much cash a Mortgage payment deferral would free up for me?
Because interest continues to accrue over the deferral period, a payment deferral means that you’ll pay more interest over the life of your Mortgage. However, having your payments deferred can help free up cash for you during the COVID-19 crisis. In the following example, by deferring Mortgage payments for 6 months, a total of $8,274 can be freed up (6 payments of $1,379) during that period.
How would a Mortgage payment deferral change my Mortgage balance and/or amortization?
In this example, deferring Mortgage payments for 6 months results in a total of $3,018 in additional interest, which would be added to the balance of the Mortgage at the end of the deferral period. This is based on an existing Mortgage balance of $200,000 at a 3.00% fixed interest rate, a deferral period of 6 months, and a remaining amortization of 15 years. The payment amount wouldn’t change, but the remaining amortization would be extended by 6 months as a result of payment deferral. The deferral would free up $8,274 for the Client.
Interest rate 3.00%
Start of Deferral Period
End of Deferral Period
$203,018 (+ $3,018 of interest and accrued interest costs)
Payment Amount (monthly)
15 years 0 months
15 years 6 months
Total value of 6 payments deferred
These calculations are provided for illustration only, and are not intended to provide financial advice. The costs associated with deferring your Mortgage payment(s) will vary based on the specifics of your Mortgage. The calculations assume a constant interest rate for the entire amortization period, but actual interest rates will vary over the amortization period. Mortgage life insurance premiums related to the Mortgage will still be collected from your payment account during the deferral period to maintain insurance coverage. Property tax payments must also be paid to the municipality as they become due, and if the Mortgage payment includes an amount for property taxes, this amount will continue to be collected during the deferral period.
Do I have to complete a credit application to qualify for a relief arrangement?
In most cases, Clients won’t have to complete a credit application to qualify for support measures. Please make sure that all borrowers on the Account are available if you call in to speak to us.
Will deferring payments have an impact on my credit score?
This option wouldn’t impact your credit score. Your payments would resume after 6 months. Please call us for further details so we can discuss the best options that fit your needs.
If you defer my Mortgage payments, will my interest rate change?
If you have a variable rate Mortgage, your interest rate will change when Tangerine Prime changes. With a fixed rate Mortgage, your rate will stay as is for the remainder of your term.
How can I get my Mortgage back on track afterwards?
You can make prepayments to get you back on track, if you haven’t already fully used your annual prepayment options (i.e. lump sum prepayment of up to 25% of your Mortgage balance from the start of your term, and increased regular payments of up to 25% of the payment amount from the start of your term)
You can make an additional Mortgage payment at renewal to decrease your amortization.
You can request an amortization decrease and return to the amortization you had before payment deferral.