We only accept Canadian or US numbers for 2-Step authentication. If you’re not able to set up 2-Step authentication, there are a few things you can try:

• if you’re using voice over internet phone (VOIP) services, you may not be able to receive our text or call
  
  
• Ensure you have service (full bars on mobile) to receive the text or call
  
  
• Check with your network provider or carrier to see if there are any blocks on your phone
  
  
• See if your phone settings allow for you to receive incoming text messages
  
  
• Check your cellular reception, and if you're in an area with a poor connection, try again later
  
  
• Try restarting your mobile device
  

Please note that you're responsible for any fees your wireless provider may charge, including roaming and standard messaging and data charges.