We're Here for You

By Phone

Give us a call 24 hours a day, 7 days a week at
1-888-826-4374.

By Online Chat Session
Saving & Chequing

Weekdays 8am - 8pm ET
Weekends 9am - 5pm ET

Investing

Weekdays 8am - 8pm ET

FAQs

If you've got questions, we've got answers.
visit our FAQ's

Face-to-Face

We'd love to have you drop by one of our Tangerine Locations

By Mail

3389 Steeles Avenue East
Toronto, Ontario
M2H 0A1

In Online Communities

FAQs: Profile & Settings


 

How do I change my address in your files?


To change your mailing address online, follow these easy instructions:

  1. Log in, if you aren't already logged in

  2. Click your name and go to 'Profile & Settings'

  3. Click 'Edit' under 'Basic Info'

  4. Make your changes and hit 'Done'


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How do I correct misspelled names? How do I change my information to my married name?


To update or correct this information, call us at 1-888-826-4374.

To change or hyphenate your name, you'll need to mail or fax a copy of your Marriage or Name Change Certificate, or Record of Marriage with a pre-printed licence number to:

Tangerine
3389 Steeles Avenue East
Toronto, Ontario M2H 0A1

Or you can fax it to: 1-888-464-2929 or 416-756-2422

Make sure you include your Client Number on all documents that you send in. Items we can't accept as ID or documentation include:

  • Tax labels

  • Marriage certificates missing notary seal and license number

  • Divorce orders only showing married name

  • Health Card

  • Phone or utility bill

  • Expired driver’s licence

  • Social Insurance Card


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How often will I receive a statement?


Investment Fund Account statements are available quarterly within 31 days of the end of March, June, September, December.

For active Savings Accounts, if you've chosen paper statements, they'll be sent to you quarterly.

You can choose monthly electronic statements for your Savings Accounts to keep it simple. No waiting for the mail, no clutter, no hassles, and you'll save a few trees, too. To change your preference to electronic statements:

  1. Log in, if you aren't already logged in.

  2. Click your name near the top of the screen to get to ‘Profile & Settings’. Then click 'Edit' under ‘Other Communications’ to edit your statement preferences.

  3. Choose 'Yes' for statements you'd like to receive electronically.

  4. Don't forget to hit 'Done'.


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How do I provide a Power of Attorney to Tangerine?


You can provide Tangerine with a Power of Attorney that was prepared for you by sources including a legal representative. To obtain information about the documentation that we require to process your Power of Attorney, please contact one of our Associates at 1-888-826-4374. Our Associates will explain the information Tangerine needs to operate an account under a Power of Attorney, including the fact that we require either an original Power of Attorney or a certified true copy of the Power of Attorney, and that we need to verify the identity of the person being made your Power of Attorney.

Remember that Powers of Attorney are important documents and that it is always a good idea to seek legal advice before executing one. To find out more about Powers of Attorney, visit the government of Canada’s website at http://www.seniors.gc.ca/eng/working/fptf/attorney.shtml.

Once received, Tangerine will review the completed Power of Attorney and may contact you or your Attorney if further information is required. Generally speaking, Tangerine processes Powers of Attorney within thirty (30) calendar days, unless special circumstances apply or additional review is required.

Concerns or complaints about Tangerine’s processing or handling of Powers of Attorney may be forwarded to us through our complaints handling process.

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How do I close my Account?


You can close your Tangerine Savings Account(s) online by going to the Account Details, and clicking ‘Edit’ under ‘Account Info’. From there, you should see a ‘Close Account’ button. Don’t see the button? Call us at 1-888-826-4374 and we’ll help you further. We’re here 24 hours a day, 7 days a week.

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