We're Here for You

By Phone

Give us a call 24 hours a day, 7 days a week at
1-888-826-4374.
Wondering about your tax receipts? Learn More

By Online Chat Session
Saving & Chequing

Weekdays 8am - 8pm ET
Weekends 9am - 5pm ET

Investing

Weekdays 8am - 8pm ET

FAQs

If you've got questions, we've got answers.
visit our FAQ's

Face-to-Face

We'd love to have you drop by one of our Tangerine Locations

By Mail

3389 Steeles Avenue East
Toronto, Ontario
M2H 0A1

In Online Communities

FAQs: Getting started

If I choose to activate my Account at a Canada Post outlet, can I go to any location?


Almost all Canada Post outlets can verify your identification, but there are some outlets that can’t. When you enroll, we’ll provide you with the locations of the outlets that are closest to your address, along with a number that you’ll need to take with you. You can go to a different Canada Post location. However if you do choose to go to a different location, it’s a good idea to call ahead to make sure they can process this number to verify your ID.

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How can I change the Account activation method I selected while enrolling for my Account?  


If you change your mind and want to choose a different method for activating your Account, simply log in, and you should see a message about activating your Account, which will include a link to change your Account activation method.

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How do I make my Tangerine Account joint?


If you already have a Tangerine Chequing Account, call us at 1-888-826-4374 and we’ll help you add the joint Account holder. We’re here 24 hours a day, 7 days a week.

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How do I designate a Beneficiary or Successor Holder for my Account(s) (Not valid in Quebec)


To designate a Beneficiary or Successor Holder for your registered Savings Account, go to the Account Details page for the Account, and click 'Beneficiaries' under your balance information. Follow the on-screen instructions to fill out the form, print it and mail it to Tangerine. For your registered Investment Fund Account, click your name near the top of your screen and go to your Profile and Settings. Click 'Forms' and you'll be able to find the applicable Beneficiary Form. Follow the on-screen instructions to fill out the form, print it, and mail it to Tangerine.

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