Accessibility Services

In order to accommodate the needs of our Clients, these are the services we offer and continually strive to enhance:

• Large print and accessible electronic format documentation (PDF)
  These are available to Clients upon request by calling our dedicated phone line below.
  
  
• Chip & Signature Credit Cards
  Instead of the standard Chip & PIN Cards, these are available to Clients upon request by calling our dedicated phone line below. Please note: Chip & Signature is currently offered on Credit Cards only.
  
  
• Online Message
  This provides a communication option for our Clients who are deaf, deafened, hard of hearing or who have speech disabilities.
  
  
• Message Relay Calls
  Message relay services (MRS) enable people with hearing or speech impairments to make and receive phone calls by text through the help of a relay operator. (Further information from the CRTC about MRS is available here.) We accept MRS calls through our dedicated phone line below.
   

Clients who have Power of Attorney assigned to a third party can make the necessary arrangements with us in order to accommodate banking requests handled through the individual holding Power of Attorney.
 

Contact Info

Phone

(for accessibility inquiries only)
9:00 am – 9:00 pm ET, 7 days a week

Service in English
1-888-728-2603