Another first from Tangerine Bank: Sign up as a Client in minutes on the Tangerine Mobile Banking app with a few taps and a selfie


You can now become a Tangerine Client completely digitally, without ever leaving your home or speaking with a live agent—a first for any bank in Canada†

TORONTO, ON – June 23, 2020 – Tangerine, Canada’s leading digital bank, now offers a new digital signup experience that’s fast, convenient and secure, allowing individuals to become a Client in minutes on their mobile device by snapping a photo of their ID and taking a selfie.* It’s that simple!

With our Mobile Banking app, you now have the ability to become a Tangerine Client completely digitally—a first for any bank in Canada!† No branch visits or waiting to speak with a live agent required. This is another example of how Tangerine helps Canadians manage their finances on their own terms, especially when Canadians have less time as they multi-task at home, and finances are top of mind.

“This innovation has been in development for months, and I couldn’t be more proud of our team – working around the clock to bring this new fully digital mobile onboarding experience to Canadians ahead of schedule,” said Gillian Riley, President & CEO, Tangerine Bank. “Like everything we do, the new selfie ID verification addresses Client needs – not only in the current physical distancing environment, but every day. Our Clients are digitally savvy and they choose to bank with Tangerine because we provide a simple and frictionless banking experience. It doesn’t get much simpler than signing up on your phone.”

Become a Tangerine Client in a snap

We’ve simplified the experience by minimizing the need for in-person identity confirmation, and instead have given new Clients the opportunity to confirm their identity with a selfie. This process is completely self-directed, which means you don’t need to leave your home or speak to a live agent. Available on the Tangerine Mobile Banking App, Clients can now sign up completely on their smart device.* To get started, all it takes is a quick photo of your ID and a selfie to match your identity. Download the Tangerine Mobile Banking app on the App Store or Google Play to get started.

“Digital is in our DNA – we’re always looking for new ways to innovate, with a mobile-first approach in mind,” said Gillian Riley, President & CEO of Tangerine Bank. “First impressions are everything, and this new signup method aims to make every new Client’s experience simple, convenient and secure, so they know that’s what they can expect as they continue to bank with us. This is the latest innovation we’re rolling out and we’ll continue to look for ways to improve the digital onboarding experience, with more innovations to come.”

Visit tangerine.ca/digitalsignup for more information on our new digital signup process.

Digital features and resources you can bank on

From high-interest Savings and no-fee daily Chequing accounts, to money-back Credit Cards and more, Tangerine offers a range of everyday banking products to help Canadians save and grow their money – especially as they look forward to going back to doing all the things they love again. And now, new Clients can earn 2.50% interest for up to 5 months when they open their first Tangerine Savings Account by October 31, 2020††. More details about this offer are available here.

Once you’ve become a Tangerine Client, say hello to simpler and easier ways to manage your finances, including a range of digital features and resources:

  • Banking at your fingertips – You can do most of your banking online or through the Tangerine Mobile Banking app, such as:

    • View Account balances, transaction history, and Tangerine Credit Card Account information

    • Send money for free using Interac e-Transfer®*

    • Add Orange Alerts to receive notifications on Account activity

    • Deposit a cheque instantly through your mobile device with Cheque-In®

    • Pause your Tangerine Credit Card if you’ve lost or misplaced it (we were also one of the first issuers to introduce this advanced security feature!)

    • Change your Tangerine Credit Card PIN

    • Find the nearest ABM on the network of over 3,500 Scotiabank® ABMs across Canada, which Tangerine Clients can access for free


  • Digital money management tools – We make saving and tracking your spending simple and easy with tools that do the heavy lifting for you:

    • Left to Spend – Stay on track with your budget by providing some info about your income and expenses, and we’ll show you how much you have ‘left to spend’ for the month.

    • Goals – Saving for something you’re looking forward to doing again – like travelling, going to a concert or sporting event (or ten!)? We’ll help you get there – just choose how much money to put toward your Goal regularly, and we’ll keep you updated on your progress.

    • Money Rules – Create ‘rules’ that move your money for you! Set your own or pick from a few we suggest and build smart money habits without lifting a finger – like transferring a percentage of your pay cheque to your savings or rounding up your purchases to set a little extra away.


  • Secure online and mobile banking: Our Clients can have peace of mind when they bank with us. Our strict privacy standards keep your confidential information safe in compliance with requirements for all major Canadian financial institutions. And as a leading digital bank, our proven technology protects you throughout your banking – from AI and other innovative tools, to data encryption and secure login requirements, as well as 24/7/365 real-time monitoring on transactions to keep our Clients safe. Plus, deposits made into your Tangerine Chequing and Savings Accounts are eligible for Canada Deposit Insurance Corporation (CDIC) insurance. Check out our Secure Banking page for more features and tips.


  • Online support, resources and tips: As a digital bank, we’re built to provide great Client service and support online, through our Mobile Banking app, by phone and through Secure Chat. Here are a few ways we can support you:

    • Have a quick question? Browse our comprehensive online FAQs or ask our online Chatbot

    • For account-specific questions, reach an agent online through SecureChat

    • Live agents are available 24/7 by phone to answer your questions or help with transactions

    • Check out our Forward Thinking blog for helpful tips and resources


†Among Canadian Schedule I Banks as of May 28, 2020.

*Some conditions may apply. Service is subject to availability and successful digital verification.

††Conditions apply. The Promotional Interest rate is an annualized rate, calculated daily and paid monthly on Savings Accounts. Offer subject to change without notice. See tangerine.ca/save-easy for full details.


®Registered trademarks of The Bank of Nova Scotia.

®*Interac e-Transfer is a registered trade-mark of Interac Corp. Used under license.


About Tangerine Bank

Tangerine Bank is a digital bank that delivers simplified everyday banking to Canadians. With over 2 million Clients and close to $40 billion in total assets, it’s one of Canada’s leading digital banks. Tangerine Bank offers banking that’s flexible and accessible, products and services that are innovative, fair fees and award-winning Client service. From Savings Accounts to no-fee daily Chequing, Credit Cards, GICs, RSPs, TFSAs, Mortgages, lending products and Investment Funds through its subsidiary, Tangerine Investment Funds Limited, Tangerine Bank has the everyday banking products Canadians need. With over 1,000 employees in Canada, the bank’s presence extends beyond its website and Mobile Banking app to its Café locations, and 24/7 Contact Centres. Tangerine Bank was launched as ING DIRECT Canada in 1997. In 2012 Tangerine was acquired by Scotiabank, and operates independently as a wholly-owned subsidiary.