Voluntary Codes of Conduct

Voluntary Codes of Conduct and Public Commitments

To help ensure that your consumer rights are protected as an Tangerine Client, we have adopted several Voluntary Codes of Conduct and Public Commitments. The following guidelines outline the high standards and level of service you can expect when you bank with us.

• Code of Conduct for the Debit and Credit Card Industry, Opens P D F document
• Canadian Code of Practice for Consumer Debit Card Services, Opens P D F document
• Guidelines for Transfers of Registered Plans, Opens P D F document
• Code of Conduct for Authorized Insurance Activities, Opens P D F document
• Principles of Consumer Protection for Electronic Commerce: A Canadian Framework, Opens P D F document
• Plain Language Mortgage Documents, Opens P D F document
• Commitment on Modification or Replacement of Existing Products or Services, Opens P D F document
• Code of Conduct for Mortgage Prepayment Information, Opens P D F document
• Commitment on Powers of Attorney and Joint Deposit Accounts, Opens P D F document
• Commitment to Provide Information on Mortgage Security, Opens P D F document
• 2014 Low-Cost Account Guidelines, Opens P D F document
• MasterCard Zero Liability Fraud Protection Public Commitment, Opens P D F document
• Model Code of Conduct for Bank Relations with Small- and Medium-Sized Businesses, Opens P D F document
• Online Payments, Opens P D F document
• The Interac Zero Liability Policy , Opens in new tab
• Code of Conduct for the Delivery of Banking Services to Seniors, Opens P D F document
  This voluntary code of conduct sets out principles that apply to banks to guide them when they deliver banking products and services to Canada’s seniors.

The Financial Consumer Agency of Canada ("FCAC") oversees adherence to these Voluntary Codes and Public Commitments.

You may contact the FCAC in writing at:
Financial Consumer Agency of Canada
427 Laurier Ave. West, 6^th Floor
Ottawa, Ontario K1R 1B9

Information about the FCAC and its role and about consumer protection laws and regulations, is available at www.fcac-acfc.gc.ca.

FCAC services in English 1-866-461-FCAC (3222)
FCAC services in French 1-866-461-ACFC (2232)
For calls from the Ottawa area or from outside Canada: 613-960-4666

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