What do I do if my Samsung device or physical Card has been lost, compromised or stolen?

Lost/Stolen Tangerine Client Card

If you know your Client Card is lost or stolen, then request a replacement Card. Here's how:

1.Click your Chequing Account and select ‘Manage Card’

2.Select ‘Replace lost, stolen or damaged Card’ and follow the prompts from there

If your Client Card is misplaced, you can lock it until it turns up. Here's how:

1.Log in if you aren't already, and then select your Chequing Account

2.Click the 'Manage Card’ button

3.Under ‘Actions’ select the ‘Lock or Unlock’ toggle button and follow the prompts from there

If you’re on a mobile device, log in and select your Chequing Account, and then tap the 3 dots in the top right corner of the screen. Then tap 'Lock Card' and follow the prompts from there.

Lost/Stolen Tangerine Credit Card

If your Tangerine Credit Card is lost or stolen:

1.Log in if you haven’t already and select your Credit Card

2.Click the ‘Pause Card’ button and follow the steps from there

If you’re on a mobile device, log in and select your Credit Card Account, and then tap the 3 dots in the top right corner of the screen. Then tap 'Pause Card' and follow the prompts from there.

This will stop any new activity on your Card from the date you select this feature.

Once it’s paused, if you can’t find your Card, please call us at 1-888-826-4374.

If you’re travelling outside Canada or the U.S., you can call us collect at 416-758-3139. We'll issue a replacement Card, and It should arrive within 5 to 7 days.