Tangerine Bank Confirms Third Time’s a Charm, Celebrating Third Consecutive Win in J.D. Power 2021 Canada Credit Card Satisfaction Study

TORONTO, September 16, 2021 – For the third year in a row, Tangerine Bank ranks #1 in the J.D. Power 2021 Canada Credit Card Satisfaction Study, demonstrating the bank’s ability to consistently deliver winning Client products, year-over-year. Tangerine is well versed in receiving top marks; this news comes after the bank’s tenth consecutive win among midsize banks in the J.D. Power Canada Retail Banking Customer Satisfaction Study released in May 2021.

The J.D. Power 2021 Canada Credit Card Satisfaction Study surveys thousands of banking customers from across the country with six key factors in satisfaction. Tangerine’s leadership is driven by top marks in:

  • Credit Card Terms

  • Communication

  • Benefits & Service

  • Rewards

  • Customer Interactions

  • Key Moments

“Clients are at the centre of everything we do at Tangerine, and awards like this are a proud moment for us to celebrate and acknowledge that we are delivering the right products for their needs,” said Gillian Riley, President and CEO of Tangerine Bank. “We continue to focus on helping Canadians with their financial futures through great Client experiences, digital products and services.”

Tangerine Bank has earned their spot at #1 by delivering the right rewards and benefits, with features such as these:

  • They fit your lifestyle: The bank’s no annual fee Credit Cards – the Tangerine Money-Back Credit Card and the Tangerine World Mastercard® -- both offer 2% cash back on purchases in up to three categories, (0.5% back on all other purchases) which Clients can customize and change based on their preferences and daily habits. From recurring bill payments to gas and groceries, to home improvement, there are category options to suit every Client’s unique lifestyle and spending routines.

  • Convenient and secure: Clients can manage their Cards from their fingertips – including viewing Tangerine Credit Card Account information, pausing their Card if it’s lost or misplaced or even changing their Credit Card PIN, and keeping track of spending and transactions in real-time.

  • Wait, there’s more: Tangerine Credit Cards offer a range of other benefits, even mobile device insurance in some cases.

For J.D. Power 2021 award information, visit jdpower.com/awards

About Tangerine Bank

Tangerine Bank is a digital bank that delivers simplified everyday banking to Canadians. With over 2 million Clients and close to $40 billion in total assets, it’s one of Canada’s leading digital banks. Tangerine Bank offers banking that’s flexible and accessible, products and services that are innovative, fair fees and award-winning Client service. From Savings Accounts to no-fee daily Chequing, Credit Cards, GICs, RSPs, TFSAs, Mortgages, lending products and Investment Funds through its subsidiary, Tangerine Investment Funds Limited, Tangerine Bank has the everyday banking products Canadians need. Through Tangerine Project Forward™, Tangerine is committed to empowering communities through programs and initiatives that inspire self-confidence, leadership, and acceptance in Canadian youth. With over 1,000 employees in Canada, the bank’s presence spans its website and Mobile Banking app to its 24/7 Contact Centres and Toronto-based head office. Tangerine Bank was launched as ING DIRECT Canada in 1997. In 2012 Tangerine was acquired by Scotiabank and operates independently as a wholly-owned subsidiary.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit https://canada.jdpower.com/.