Tangerine First Bank in Canada to Launch ‘EyeVerify™’, ‘VocalPassword™’ and In-App Secure ChatUpdated iOS Mobile Banking app featuring new innovations now available for Tangerine Clients
TORONTO, ON – April 26, 2016
Today, Tangerine is pleased to announce the launch of its new Mobile Banking app for iOS™, a rebuild that includes innovative, first-to-market technologies like EyeVerify™’s Eyeprint ID™, Nuance VocalPassword™ and in-app Secure Chat. Available now through the Apple App Store®, this upgrade completely transforms Tangerine’s Mobile Banking app experience through simpler, safer and more intuitive interactions that will improve the way Clients manage their everyday banking while on the go.
“At Tangerine, we’re focused on our Clients and their experience with us. Millions of Canadians are looking to their mobile devices to fulfil all of their banking needs. Tangerine has always been the mobile and internet leader in the Canadian financial space and we’re ready to change the game for Canadians. We have taken our award-winning 4.5-star rated app and made it even better,” explains Peter Aceto, President and CEO of Tangerine. “Learning from the feedback provided by our Clients, we have brought to Canadians years of research and the latest tested technologies and functionalities to provide a global, leading mobile banking experience that’s safe, secure and incredibly convenient.”
An industry leader in innovation, Tangerine’s latest release allows Clients to have a completely seamless everyday banking experience without ever leaving the app. Tangerine is the first Canadian financial institution to bring Secure Chat to mobile, following the launch of Secure Chat through their website in January. Since Clients enter a chat session once securely logged in through the app, they can get help from a live Associate to complete actions like changing an address or making a lump sum payment on their mortgage.
EyeVerify uses the Eyeprint ID technology for speedy Client identification within the new Mobile Banking app. VocalPassword, a development by Nuance, is a voice authentication technology that allows Clients to access their Account by saying a simple phrase. These brand new biometric technologies, never before used by a Canadian financial institution, means that accessing your bank ccount is now just an eye-scan or quick phrase away.
“Creating a secure, simple, top-notch experience for our Clients is always our first priority when creating a new app,” said Charaka Kithulegoda, Chief Information Officer at Tangerine. “We’ve made the entire experience of using our Mobile Banking app simpler by bringing the seamless functionality of Secure Chat to mobile and allowing Clients to enter the app by scanning their eyes with Eyeprint ID or authenticating through voice with VocalPassword. Adding in context-aware quick menus has made it even easier for our Clients to perform everyday banking with a few swipes.”
Tangerine’s in-app Secure Chat feature uses Genesys® technology and operates on a customized platform that was built in partnership with IBM®. Clients can initiate a chat session, found under the “Contact Us” section, when they are already securely logged into the app, without going through any additional security screening steps.
With a strong focus on intuitive design, reducing the time it takes to complete a task and overall look and feel, the new Tangerine Mobile Banking app was designed with Clients in mind. Clients looking to simplify their mobile banking experience even further will be thrilled about a brand new context-aware feature that allows Clients to swipe right to access a quick actions menu. Paying bills, transferring or emailing money and even signing up for a Chequing Account are just a swipe away.
Tangerine’s updated Mobile Banking app for iOS is available in the App Store today. Support for Android™ will be added in the coming months.
Tangerine is a direct bank that delivers simplified everyday banking to Canadians. With more than 1.9 million clients and close to $38 billion in total assets, we are Canada's leading direct bank. Tangerine offers banking that is flexible and accessible, products and services that are innovative, fair fees, and award-winning client service. From no-fee daily chequing and high-interest savings accounts, GICs, RSPs, TFSAs, mortgages and mutual funds, Tangerine has the everyday banking products Canadians need. With over 1,000 employees in Canada, our presence extends beyond our website and Mobile Banking app to our Café locations, Pop-Up locations and 24/7 Contact Centres. Tangerine was launched as ING DIRECT Canada in 1997. In 2012 it was acquired by Scotiabank, and operates independently as a wholly-owned subsidiary. For more information, visit tangerine.ca.
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The ‘Tangerine’ trademarks are owned by the Bank of Nova Scotia and used under licence.
™ IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under licence.
™ Eyeprint ID and EyeVerify are trademarks of EyeVerify, LLC.
™ Android is a trademark of Google Inc.
Twitter® is a registered trademark of Twitter Inc.
Genesys and the Genesys logo are registered trademarks of Genesys.
App Store and the App Store logos are trademarks of Apple, Inc.
IBM is a registered trademark of IBM Corporation.
VocalPassword is a trademark of Nuance Communications, Inc.